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WaterMgt
February 7, 2023
Question

Receipt Management:

  • February 7, 2023
  • 1 reply
  • 0 views

We've been using the QB Receipt Management phone app called Quickbooks Desktop for about a year, and works pretty well, but now two of us get this message on our phone app when we try to view previously uploaded receipts:

"We're unable to fetch your receipts at the moment.  Try again later."

But later still doesn't work.

Any suggestions?

1 reply

MichelleBh
MichelleBh
February 7, 2023

I want to get this problem resolved as soon as possible, WaterMgt. 

 

I'll go over some troubleshooting steps to help you resolve the receipt management error in your QuickBooks Desktop mobile app.

 

An error may occur when the QuickBooks app has a large amount of data. Resetting the app clears its cache and fixes this unusual behavior. Follow the steps outlined below.

 

iOS

 

  1. Go to Menu ☰ and tap Help & Feedback.
  2. Tap Refresh Data.
  3. Click Refresh to confirm.

 

Android

 

  1. Go to Menu ☰ , then tap More Options ⋮.
  2. Tap Settings, then Refresh Data.
  3. Click YES to confirm.

 

Once done, re-upload the receipt to verify if it's already performing well.

 

Additionally, you can check out the articles below on how to convert existing images to a compatible format and fix some errors: 

 

 

Please let me know if you have any other questions about receipt management. I'll help you do your work. Keep safe. 

D
Deb2021
June 24, 2024

We use receipt management to upload receipts into QB.  Sometimes our employees have to upload a receipt that they need to be reimbursed on their paycheck because they had to pay with cash or their personal credit card.  As a company, we need to reimburse them on their paycheck.  How do I record a receipt that needs to be reimbursed on their paycheck from receipt management?  I have attached a parking garage receipt that we need to reimburse the employee for.  I can not select a Bank/Card bc it's the employee's personal credit card that was used.  What should I do to record this receipt in QB? I need the receipt to be recorded so that it can be assigned to the job that the expense occurred.  FYI... I already have reimbursements set up in payroll, I do not need information on the payroll part.  

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Carneil_C
June 24, 2024

Thanks for joining this thread, @Deb2021.

 

I'll assist you with managing your receipts for reimbursement in QuickBooks Desktop (QBDT).

 

Recording this parking garage fee using the receipt management may create a duplicate since you already have reimbursements set up on your payroll. What we can do is create a liability account and enter the parking fee amount as a balance. This way, the amount of the account used in the reimbursement payroll item will diminish when it's time to run your employee's payroll.

 

Here's how you can create the account:

 

  1. Select Chart of Accounts from the List menu.
  2. From the Account ▼dropdown, click New.
  3. Choose an account type, then select Continue.
  4. Complete the account details.
  5. Click Save & Close.

 

I've got this helpful resource for more information about reimbursing your employee: Reimburse your employee in QuickBooks Payroll.

 

If needed, you can also print your employee's paychecks. Check out this article for more details: Print or reprint paychecks and pay stubs.

 

I'm more than willing to help if you have any other concerns with your payroll or any processes in QBDT. I'll ensure your needs are taken care of.

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