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4
493
March 27, 2025
Question

Receipt Snap

  • March 27, 2025
  • 1 reply
  • 0 views

The image on receipt snap is no longer working. I upload the image and it says that it’s uploaded but in fact it’s not. Now I cannot see the receipts on any of the prior ones that I uploaded even from 2024. This is on the App. I have an Apple phone.  I did all of the troubleshooting that was recommended and it did not work. Please advise!

1 reply

N
NicoleAscencionS
March 27, 2025

I appreciate your efforts in performing troubleshooting steps to fix this issue, 493. I'd be glad to guide you to the best help available for uploading your receipts successfully.

 

Since the issue persists, I recommend reaching out to our Live Support Team. They have the expertise and resources needed to investigate the root cause of the problem. Please refer to our support hours to ensure that we can assist you promptly.

 

Here's how to contact them:

 

  1. In your QuickBooks Online, go to the Menu button.
  2. Click the Help option.
  3. Choose the Ask QB assistant a question.
  4. Enter "Contact Support" and select Contact a Human.
  5. Follow the prompts, then choose a way to connect with us.

 

Additionally, you can visit these articles for guidance in emailing your bills and expenses, as well as monitoring the payments made to your vendors:

 

 

Your understanding and convenience are our top priorities. If there’s anything more you’d like to explore or clarify about uploading receipts, feel free to share your thoughts below.

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