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December 3, 2023
Question

Receipt snap is not working on Android phone. How to fix? I've restarted phone, cleared the cache, uninstalled the app, did a phone shut down, reinstalled and nothing.

  • December 3, 2023
  • 1 reply
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1 reply

December 3, 2023

I appreciate you taking the time to do all the steps to make this work, lcgarin. 

 

Since you've done some initial troubleshooting steps, we can proceed and access your QuickBooks Online account.

 

If the error persists, you can contact our Support Team. They have the tools to offer live assistance and help you identify the root cause of the issue safely and securely.

 

Here's how:

 

  1. Go to the Help icon and select Contact us in the Search tab.
  2. From the What can we help you with field, enter your question.
  3. Click on Continue.
  4. Choose either AppointmentCallback, or Chat.

 

You can browse this article for their availability hours: Contact Support.

 

Additionally, here's an article that'll help you email your expense receipts and bills: Email receipts and bills to QuickBooks Online.

 

Feel free to utilize the comment section below if you need additional assistance in your Receipt snap in QuickBooks Online. I'll be sure to get back to you. Have a wonderful day.