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Service
Service
October 10, 2023
Question

Receipts are blank, no logo, no name of company, no items

  • October 10, 2023
  • 2 replies
  • 0 views

When I use the QBO app on my Android phone to create a receipt and send it to a customer, it is practically blank when I look at it in gmail on my phone and on my pc. The name of the customer and the total and amount received are there, but nothing else. That includes no logo, no name of my company, no items that I sold to the customer, and no custom notices at the bottom. 

 

If I create the receipt on my PC, the receipt looks correct on the PC and phone when I check the receipt in gmail. 

I cleared the cache on my phone. I have no interest in doing a factory reset on my phone.

2 replies

Service
ServiceAuthor
October 10, 2023

Here is a sample of what I am referring to.

Service
ServiceAuthor
October 10, 2023

I had to go through all my receipts today to rebuild them and send from my PC, deleting the originals. 

M
Maybelle_S
October 10, 2023

I appreciate your dedication to resolving the issue, Service. Let's make sure you can preview the receipts in QuickBooks Online (QBO).

 

Upon reviewing our records, I've found that there's an open investigation regarding your concern. Our software engineers are working diligently to identify the root cause of the problem. We assure you that we are taking all necessary steps to get this rectified as soon as possible.

 

For now, I recommend contacting our support team. This way, you'll be added to the list of affected users and receive status updates through email or SMS. For a faster transaction, provide this investigation number to our representative: INV-93106. Here's how:

 

  1. Click Help on the top right corner of the screen.
  2. Go to the Search tab, then click the Contact Us button.
  3. Enter a brief description of your concern in the description box.
  4. Proceed with Continue, then choose Chat or Callback.

 

Your patience and understanding are greatly appreciated as we work to address the issue. We look forward to providing you with the best possible experience in the future, Service. If there's anything else that I can do for you, just tag my name in the comment section. Take care!

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