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GWPlumbing
July 18, 2024
Question

Receive payments window cut off on bottom

  • July 18, 2024
  • 2 replies
  • 0 views

All of a sudden when receiving payments in QB Desktop the bottom of the receive payments screen is cut off. We enter notes in the memo section and only part of that is showing. Also the Save & Close, Save & New and Clear buttons are cut off. To access those I need to now maximize the window. No changes have been made to the computer itself including any display settings. Everything else is fine.

    2 replies

    A
    Anonymous
    July 18, 2024

    Let me help you fix the screen issues you're encountering in QuickBooks Desktop (QBDT), @GWPlumbing.

     

    If you have a newer high-resolution monitor, you'll need to change your default settings in QuickBooks.

     

    Here's how:

     

    1. Close QuickBooks Desktop.
    2. Open the Windows Start menu.
    3. Type "QuickBooks" into the search. Then right-click the QuickBooks icon and select Open file location.
    4. In the folder, right-click the QuickBooks.exe file and select Properties.
    5. Go to the Compatibility tab.
    6. Select the Disable display scaling on high DPI settings checkbox. You can also select Change high DPI settings and then Override high DPI scaling behavior.
    7. Select Apply and then OK.

     

    Once done, open QuickBooks and look for display issues. If everything looks good, you're good to go.

    However, if the issue persists, move on to Step 2 in this article: Fix screen issues in QuickBooks Desktop. After following Step 2, close and reopen QuickBooks and your company file. Check around for display issues. If you still see them, move on to Step 3.

     

    Moreover, you can check out this article for future reference about how to fix data damage on your company file in QBDT: Fix data damage on your QuickBooks Desktop company file.

     

    Let me know if there's anything else that you need help with managing your QBDT account. Don't hesitate to reach us you can always get back to us anytime. 

    FishingForAnswers
    FishingForAnswers
    July 18, 2024

    @2366869   You said "If you have a newer high-resolution monitor, you may need to change your default settings in QuickBooks."

     

    @GWPlumbing  said both "All of a sudden when receiving payments in QB Desktop the bottom of the receive payments screen is cut off." and "No changes have been made to the computer itself including any display settings."

     

    You're welcome.

      S
      Stewartsair
      August 13, 2024

      Did you find a solution to this? We would love to know how to fix it!

      R
      RheaMaeH
      August 13, 2024

      Hello there, Stewartsair and GWPlumbing.

       

      We hear your sentiments and recognize the importance of smooth and error-free QuickBooks Desktop (QBDT) tasks. Allow me to guide you to the appropriate support to resolve the issue regarding the cut-off bottom in the Receive Payment window.

       

      As the issue continues, I suggest contacting our support team again. I recognize you've already reached out to them, but working closely with them is the most effective solution at this time. They are experts in resolving such issues and can securely access your account to investigate further.

       

      Here's how:

       

      1. Open your QuickBooks Desktop.
      2. Navigate the Help section, then click QuickBooks Desktop Help.
      3. Click on Contact Us.
      4. Provide a brief description of your concerns.
      5. Tap Continue.
      6. Choose We’ll contact you for a callback or Message Us to start an instant messaging session.

       

      To ensure we address your concern promptly, refer to this article for our support hours: Contact QuickBooks Desktop support.

       

      Additionally, you may find this article helpful in resolving data damage in your company file: Fix data damage on your QuickBooks Desktop company file.

       

      Feel free to ask if you have any follow-up questions about your QBDT display or if you encounter any issues while navigating your account. We're always here to lend a helping hand.

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