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R
RR57LGV
January 18, 2024
Question

Receiving Issues

  • January 18, 2024
  • 1 reply
  • 0 views

I'm needing to know to correct an item receipt after an error has occurred. For example, On my PO I ordered 20 of an item. When doing the Item Receipt I accidentally entered the quantity as 20 instead of what was shipped which was 17 of the item. After I notice the mistake I went into the Vendor Center and found the correct Item Receipt and change the quantity from 20 to 17. When I went to the PO it showed that all 20 of the item was received that line was closed. 

So how do I correct the receiving error to show 17 received with a back order of 3 remaining? 

Thanks

1 reply

J
JanbonN
January 18, 2024

Welcome to the Community, @RR57LGV. I'm here to provide you with a solution to correcting your receiving issue.

 

Since the error occurred when receiving the item. You can delete and recreate the item receipt. Deleting it will re-open the purchase order making it like nothing happened.

 

To delete the item receipt:

 

  1. Go to Vendors, then select Vendor Center.
  2. Choose the vendor, and locate the Item Receipt in the Transactions tab.
  3. Double-click it, then Delete.

 

Receive the Purchase order again.

 

Additionally, you can check this video on personalizing your reports: How to run and customize reports in QuickBooks Desktop.

 

Let me know if you need further assistance in correcting your receiving issues. I'll be here to help you in any way I can. Have a nice day.

R
RR57LGVAuthor
January 22, 2024

That worked out. Thank you. 

K
Kevin_C
January 22, 2024

Thanks for updating us on this, @RR57LGV.

 

On behalf of my colleague, JanbonN, you're welcome. Please know that the Community forum is always open to help you again if you have other concerns with QuickBooks.

 

I hope you have a pleasant day ahead. Stay safe!

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