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rose-atkinson
January 17, 2024
Question

Receiving message "we couldn't approve this task" when attempting to approve bills. Why would that occur?

  • January 17, 2024
  • 4 replies
  • 0 views
This is on the task list and when going directly into the bill.  Receive error message in both instances.

4 replies

GebelAlainaM
January 17, 2024

Hello there, rose.

 

I'll ensure you can get rid of the error and successfully approve the bills in QuickBooks Online (QBO).

 

Let's perform the basic browser troubleshooting steps to isolate the issue. It also helps to improve and speed up your browser's performance. Cookies and caches may prevent you from approving bills. 

 

First, you'll want to restart your browser. Then, try updating your bank in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:

 

Google Chrome: press Ctrl + Shift + N

Mozilla Firefox: press Ctrl + Shift + P

Safari: press Command + Shift +

 

If it works on the private browser, go back to the regular browser and clear your browser's cache. Then, see if you can successfully approve the task in QuickBooks. Otherwise, you can use another supported browser.

 

Additionally, make sure you have the appropriate permission to approve tasks. See this link for more details about different options for user roles and access permissions: User roles and access rights in QuickBooks Online.

 

I'm leaving you this article to help you track and manage your expenses in QuickBooks: Enter Expenses, Pay Bills, Write Checks, and Add Suppliers.

 

Feel free to come by anytime if you have other questions or concerns. I'm always happy to help.

rose-atkinsonAuthor
January 17, 2024

Hello - thank you for your response.  This did not fix my issue.  I still have these bills waiting to be approved on the task list.  Some have already been paid, some have not.  Any other ideas?  Thanks

SashaMC
January 17, 2024

Hey rose-atkinson,

 

Thank you for reaching back out to us! Since the issue persists, let's go ahead and connect with our Support Team to further investigate this issue. They can do screen sharing and so forth.  Here's how:

 

  1. Go to the Help menu.
  2. Hit the Contact Us button
  3. Enter "callback" in the "What can we help you with?" section.
  4. Select "Let's Talk"
  5. Pick the "Get a call" option to connect with us.


The Community has your back, so please let me know if you need any additional assistance. I hope you enjoy your day. Be safe and take care. 

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