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Dottie444
December 5, 2024
Question

Reconciliation and deleted transactions

  • December 5, 2024
  • 1 reply
  • 0 views

I am new to reconciling in QB (yes, I know, next year I'll do it more frequently). My question is this - I went in to reconcile and it says my beginning balance has a $114k difference (my question isn't directly about that). I clicked on the link next to that that says "We can help you fix it" and another screen popped up called the Reconciliation Discrepancy Report. All of the transactions listed here are listed as "deleted" under "Change type". I picked a few as examples and was able to find them both in my categorized transactions and on the bank register. So why is QB saying these are part of my reconciliation problem? Does "deleted" mean something different in QB vs physically deleted 100% out of my QB??

1 reply

A
AntoniettaE
December 5, 2024

Welcome to the community @Dottie444.

 

Learning is a journey, and I'm here every step of the way to help fix the significant discrepancy in your reconciliation.

 

The reason you're seeing the We can help you fix it prompt message is that there have been changes made to transactions that were already reconciled.

 

Since you see Deleted under the Change Type column, this means that transactions were deleted inside QuickBooks. If those are valid transactions you'll have to recreate them as it appears on your bank statement.

 

Follow the steps in the article to help fix the reconciliation issue: Fix issues for accounts you've reconciled in the past in QuickBooks Online.

 

Once your balance is correct, you can start reconciling again. If you see issues in the middle of your reconciliation, here's what you should review.

 

After everything is settled, you may want to view, print, or export a reconciliation report.

 

If any more issues arise or you have questions about reconciliation, don't hesitate to reach out. I'm just a post away and here to offer my assistance.

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