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H
hnmont
March 11, 2024
Question

Reconciling

  • March 11, 2024
  • 1 reply
  • 0 views

A reconciled deposit was accidentally deleted. I reentered the transaction.  When I run a report of the account the restored transaction appears, but when I view the register it is not there, so I can not mark it reconciled. What am I doing wrong?

1 reply

L
LollyNino_C
March 11, 2024

Welcome to the Community, @hnmont.

 

Let me provide answers to your questions about fixing reconciliation issues.

 

When dealing with financial transactions, it is crucial to ensure that all the transactions are recorded correctly. Therefore, it is important to double-check whether the transactions are accounted for in the correct register. Additionally, you should also make sure that the bank that is responsible for recording the transactions is the correct one. This step is essential to avoid any potential errors or discrepancies that may occur due to incorrect recording or allocation of the transactions.

 

Additionally, you can review the Audit log to view the details of the deleted transactions. Then, you can recreate them manually.

 

Here's a step-by-step guide on how:

 

  1. Click the Gear icon.
  2. Under Tools, select Audit log.
  3. Locate the deleted transaction. Then, click View.
  4. Take note of the transaction details.
  5. Recreate the transaction manually.

 

Once done, you can change the status its status to Reconciled (R) in the bank register. Check this article out for more details: Undo or remove transactions from reconciliations in QuickBooks Online.

 

In addition, here are a few extra articles that can help you along the way: 

 

 

If you still have any doubts or queries related to adding a deleted reconciled item in QBO, feel free to share the details with me. I'll be happy to assist you with the best possible solution, and you can expect a prompt response.

H
hnmontAuthor
March 13, 2024

The suggested solution was just what I was trying.  The problem was very strange  When I entered the new transaction it appeared when I generated a report of the account's transactions.  But when I looked at the register it was not there.  Thus there was no way to mark it "Reconciled".

 

I later called the Quickbooks help line.  They suggested entering the transaction as a journal entry.  That worked.

 

The mystery is - How can a transaction appear in the account report but not in the register?

 

Harry [Removed]

S
SarahannC
March 13, 2024

I appreciate you for returning to this conversation and considering the advice shared by my colleague earlier, Harry.

 

It's odd when transactions appear in the account report but doesn't show in the register. An accidentally deleted transaction won't appear in the account report or the register. Otherwise, it will be visible in both places. 

 

You can follow these steps to review the transactions in the register by filtering the correct date, transaction type, and other info.
 

  1. Go to the Transactions menu and select Chart of Accounts.
  2. Find the account where the deposit is. 
  3. Click the Funnel icon. 
  4. Choose the appropriate date and transaction.
  5. Hit Apply to reflect the changes.

 

If the register doesn't display it, but the account report still shows it, you can log in to your QBO account using a private browser. It creates a separate session, isolating it from your regular browsing activities. It helps us determine if it is acting unusual using your regular browser.
 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + N
  • Firefox: Shift + CTRL + P

 

If everything works well in the private browser, you can clear the cache optimize your QBO account. Alternatively, you can also use a different supported browser.

 

Here are some links for extra tips and information while reconciling your accounts.

 

 

You can always reply here if you have follow-up questions about viewing data in the register and reconciling accounts in QuickBooks.

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