Record Merchant Service Deposit window crashes QB and the futility of contacting QB support

Let's get this out of the way first: I REBUILT AND VERIFIED THE FILE ALREADY.

Also, I know how to open the window, I know to bring in CC payments. I know it takes a day or two for QB to sort out payments and apply to invoices. I've brought in payments a million times so let's just talk about this crashing error first. The crash happens here and there, and has been happening here and there for many years.

When I open up the Record Merchant Service Deposit window, sometimes it will spin and spin and lock up the whole program. After one or two other tries, or restarting the program, it will work. But, when that happens, my incoming payments get screwed up. Sometimes, payments won't get put into the CC clearing account. So then I have to jack around and figure out what's going on.

I finally decided to contact QB support about it. We use the Rightworks hosting service. RW is not QB or QB support - they are the hosting company. After wasting over 1/2 hour of my time with QB, the rep said "you'll have to contact Rightworks." RW is not QB support. "Yes, but we can do anything about it." I called RW and they are always helpful as much as is in their power to do so, but THEY ARE NOT QB SUPPORT. So, once again, QB is either unwilling to solve anything, unable, but most likely both.

This has happened a lot over the years. QB can't or won't do anything to fix the problem. More than once, when I've talked to actual humans for support for an issue, it ends with "we don't know, sucks to be you, goodbye."

A handful of times, an actual human being took my number to call me back after looking into an issue. Nope, never once was I called back. Should I tell you about how I got a hold of "The office of the president" and they put me in contact with some other Area 51 support center? Completely worthless.

I can't believe I pay what I pay for software that is supported so poorly on so many fronts. I don't expect any more of a response to this than (1) "we understand how frustrating it is for this to happen" (no you don't, at all), (2) "this is not the experience we want our customers to have" (you have a funny way of showing it), (3) "rebuild and verify your company file" (I did, and never ever EVER has solved a problem anyway). (4) "make sure you're using the most up to date version" (I am).

We live with a host of bugs and quirks with QB that have never been fixed. It takes less time to do our own workarounds than waste my time with support. How about if the Mods get Intuit VP Sarah Kim on here so she can see what's going on. Is she actually interested in customer success?