Record NSF check from customer that received through Merchant Services

Hello there, @Aplus. 

I understand how time-saving it is to record a bounced check without using a Journal Entry (JE) in QuickBooks Desktop (QBDT). Since you mentioned that the button to record the bounced check is greyed out on your end, the alternative option to record it would include making a JE in QuickBooks.

Let me walk you through a seamless process:
 

Step 1: Create an item and income account for tracking bounced checks and their associated charges in your QBDT file. Note: This only needs to be set up once.
 

1. Create an income account:
   • Type: Income Account
   • Account Name: Bounced Checks Income
2. Create Bad Check Charge item:
3. Type: Other Charge
   • Item Name: Bad Check Charge
   • Amount or %: Leave it at 0.00
   • Tax Code: Non-taxable
   • Account: Select Bounced Checks Income (created in step a).

Step 2: Create a Journal Entry to reverse the original payment.

1. In your QBDT file, go to the Company menu, then select Make General Journal Entries.
2. In the General Entries window, debit your account receivables for the same amount of the NSF check.
3. Enter a note in the Memo column describing the transaction. Example: Bounced check #123 - NSF
4. Under the Name column, select the name of the customer or job associated with the NSF check.
5. Credit the checking or bank account that received the original deposit.
6. Once ready, click on Save & Close.

To proceed with Steps 3 and 4, kindly visit: Handle Non-Sufficient Funds (NSF) or bounced checks from customers.
 

Additionally, I'll also provide you with an article on how to merge multiple transactions into a single entry in QuickBooks: Record and make bank deposits in QuickBooks Desktop.

If there's anything else you need assistance with or if you have any additional questions about QuickBooks, kindly let me know. I'm here to assist you at any time.