I am new to QBO, migrated in July, trying to pay sales taxes. I am at the last step to Record Payment; on the bottom right there is a box (not a drop down) for the Bank Account; I can freely type however it won't accept anything. My bank account will not populate ; How do I get the bank account to show up in the drop down - again, right now its just an empty box.
You’re in the right direction with rectifying your concern about selecting a bank account when recording sales tax payments in QuickBooks Online (QBO), @KLElectric.
Paying sales should have the option to allow you to select bank accounts from the respective dropdown. Since the option is unavailable on your end, I recommend performing browser troubleshooting steps to eliminate common errors preventing the application from performing smoothly. The browser uses cookies and cache to speed up website loading when you come back.
Additionally, this might lead to odd behavior that affects QBO's effectiveness and perception. Using a private window makes it simpler to find the issue as it doesn't preserve any irrelevant files.
To open an incognito window, you can follow these keyboard shortcuts:
Once done, please log into your account to a regular browser. After that, I suggest deleting your browser cache to refresh the system. If the same thing happens, I recommend using other supported browsers. This way, we can identify if this is a browser-integrated issue.
Moreover, you can learn how to refund sales tax collected from your customers by referring to this article: Refund sales tax.
Keep me posted about taxes or any QuickBooks-related matters to get you back to business in no time. I’m always here to help.
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