Record transfer that was declined

Thank you for providing a screenshot of the transactions, edwardbmc. This helps us understand the situation, allowing us to offer more precise guidance on managing these transactions in QuickBooks Online.

To accurately reflect both the transfer and the bank's refund in your records, we recommend recording two separate transactions. This approach ensures easier reconciliation. Here's a step-by-step guide:

1. Click the + New button and select Check.
2. Choose your name in the Payee ▼ field.
3. Select the right bank account, then choose the same account that you used in the transfer in the Category column. 
4. Fill out the rest of the fields accordingly.
5. Click Save and close.

After that, follow these steps to create a bank deposit to record the credit after the transfer was declined: 

1. Go back to the + New button and select Bank deposit.
2. Enter all other details.
3. Click Save and close. 

Then, match both transactions with the downloaded transactions in your online banking. Use this article as a guide: Categorize Online Bank Transactions In QuickBooks Online.

You may also want to check out or save these articles if you need additional reference materials when paying yourself as an owner and the process of reconciliation in QBO:

• Set Up And Pay An Owner's Draw
• Learn The Reconcile Workflow In QuickBooks

However, it's still best to reach out to your accountant or bookkeeper for professional advice on this matter. They can provide personalized guidance tailored to your specific business structure and financial situation.

Should you need additional assistance with managing bank transfers or other transactions in QuickBooks Online, please don't hesitate to reach out. We're here to help ensure your financial records remain accurate and up to date.