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cogrey
September 6, 2023
Question

Register Font Color Changing

  • September 6, 2023
  • 1 reply
  • 0 views

I've been running into an issue that's been causing some minor annoyances. When opening account registers to enter transactions sometimes the font color defaults to red for the entry. I mean the date, payee, and account fields not the balance. This only happens occasionally but I haven't been able to intentionally repeat it. Am I somehow hitting a keyboard shortcut for this or something? The only way to get it back to the default black I've found is closing the register and reopening it.

1 reply

Q
QueenC
September 6, 2023

I want to start by expressing my sincere empathy for the inconvenience you have experienced on the account register page, @cogrey. I understand how hard it can get when you're workflow is being disrupted. Rest assured, I am here to assist you today in resolving the unexpected color change of the date, payee, and account fields on account registers in QuickBooks Desktop.

 

In QuickBooks Desktop, there is an option that allows users to customize the color of the account register page. I have replicated this scenario on my end and successfully changed the color. See the screenshot for your reference:

 

 

 

Since you mentioned that color change is only specific to date, payee, and account fields, I'd like to request a screenshot of your specific situation. This will help me better understand the issue from your perspective and enable me to provide you with the most accurate solution. Your cooperation in providing this screenshot would be greatly appreciated.

 

Additionally, program glitches are commonly caused by an issue with your company file's data. With that being said, I'd recommend running the Verify and Rebuild utility. This tool scans data issues within the company file and self-resolves them. 

 

Beforehand, make sure your QuickBooks Desktop is up-to-date. This way, you always have its latest features and fixes.

 

Follow the steps below on how to verify data:

 

  1. On the top menu, click File.
  2. Choose Utilities then select Verify Data.
  3. Click OK when QuickBooks doesn't detect any problem with your data.
  4. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
  5. Click Close or View Errors and take note of the specific error message.

 

Next, here's how to rebuild data:

 

  1. On the top menu, click File.
  2. Choose Utilities then select Rebuild Data.
  3. Click OK if you receive a prompt to back up your company file.
  4. Click OK when the rebuild has been completed.
  5. Run Rebuild Data again to make sure there's no error.

 

Additionally, I've included an article you can use anytime you'll find the need to filter, sort, or total reports by Class: Filter, sort or total reports by Class in QuickBooks Desktop.

 

Your satisfaction is of utmost importance to us, and we are committed to providing you with the support you need. If you have any further questions or concerns in managing your account register page in QuickBooks Desktop, please don't hesitate to reach out to me. Thank you for your patience and understanding. We appreciate your business and look forward to resolving this issue for you.

C
cogreyAuthor
September 6, 2023

As I mentioned I can't repeat this error at will. It's just happening sometimes. It's just the text that's changing color. The screenshot I'm adding doesn't have the error in it, but it's the same page just the text changing color. Not the lines as demonstrated in your reply.

K
Kevin_C
September 6, 2023

Thanks for the prompt response, @cogrey. I'll provide additional troubleshooting steps to help you fix the issue within your account register.

 

If you have the QuickBooks Desktop (QBDT) latest release and have performed the troubleshooting steps above but the issue persists, we can run Quick Fix my Program from the QuickBooks tools to repair your program. It's designed to fix issues with functionalities that aren't working.

 

Here’s how:

 

  1. Close your QuickBooks account.
  2. Download the most recent version of the QuickBooks Tool Hub, then save the file somewhere you can easily locate it.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install.
  5. When the installation finishes, open the Tool Hub on your Windows desktop.
  6. Select Program Problems and click Quick Fix my Program.
  7. Run the QBDT program to open your company file and check your register.

 

You can also check out this article for more troubleshooting steps that will help you fix this issue: Fix data damage on your QuickBooks Desktop company file.

 

However, if the issue continues, I suggest contacting our Technical Support Team since the Community is a public forum and we'll need to collect some personal information to pull up your account. They have the tools to look into your account and verify what caused this issue.

 

Additionally, you can check out this article to learn more about how to add account numbers, re-arrange the COA, and other related topics: Work with the chart of accounts in QuickBooks Desktop.

 

I'm always around to lend a hand if you need more help with managing your chart of accounts or anything else related to QuickBooks. Keep safe.

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