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maidenphp
October 1, 2023
Question

Reminders List Doesn't Update After Successfully Taking Action on it

  • October 1, 2023
  • 1 reply
  • 0 views

In the "Reminders List", I see the reminder. On that reminder, I click "Edit and Create" to record a payment and save it, successfully. The problem is that after I complete that task of recording a payment from that screen, the "Reminders List" never updates. It continues to show that reminder as if I had never taken action on it. How can we fix this to make the "Reminders List" update? Does anyone have any tips for this?

    1 reply

    S
    SheandL
    October 1, 2023

    Hi there, @maidenphp. 

     

    Upon checking and reviewing your concern, I can see this is a duplicate post that my colleague has answered. You can go through the recommended resolution through this link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-recurring-transactions-reminders-list/01/1322731#M140815.

     

    Don't hesitate to leave a comment below if you need further assistance with this matter. The Community is always here to help you. Have a nice day!

    M
    maidenphpAuthor
    October 24, 2023

    There is no answer to the problem. Please fix this issue as it persists and multiple people have posted to this community about this same problem, yet there is no fix. Your link has no solution.

    L
    LeizylM
    October 24, 2023

    I understand the importance of updating the Reminder List in QuickBooks Online (QBO), maidenphp. I'm here to ensure you're routed to the best support available so you can get back to business seamlessly. 

     

    Currently, the issue on the recurring reminders template you're facing is under investigation. Please know our engineers are already aware of this matter and are implementing measures to provide a resolution as soon as possible.

     

    I recommend contacting our Support Team to add you to the list of affected users. This way, you'll be notified of any progress. Rest assured that you'll receive updates when fixes are available.

     

    Here's how:

     

    1. Go to the Help icon and choose Search.
    2. Select the Contact Us button.
    3. Enter your concern, then tap Continue.

     

    See this article for the support hours: QuickBooks Online Support. It includes the contact number you can use to call us directly.

     

    I'd appreciate your patience and understanding while we look into this further, maidenphp. If you have any further concerns, feel free to reach out. Have a great day.

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