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Y
YouW
April 2, 2024
Question

Reoccurring Invoices not sending emails

  • April 2, 2024
  • 2 replies
  • 0 views

There is an investigation open but this is now 2 days in a row where my monthly reoccurring invoices are not sending via email even though all settings and templates are to be scheduled and sent out. Can someone help?

    2 replies

    S
    SarahannC
    April 2, 2024

    Hello there, YouW.

     

    I understand the importance of resolving the issue of recurring invoices not being sent via email as expected. I also appreciate you for reaching out to the QuickBooks Community regarding the issue with recurring invoices.

     

    Rest assured that your concern has been duly noted, and you'll receive a notification once the problem has been resolved. Still, you can proactively seek updates on your case by reaching out to our Support Team. They will be able to provide you with the latest information regarding the status of your inquiry.

     

    1. Within your QBO account, go to Help in the upper-right corner.
    2. In the Search tab, click Contact us.
    3. Provide a brief description of your issue and follow the on-screen instructions.
    4. Click Continue.

     

    In the meantime, you can manually enter monthly transactions for every recurring template that failed to run and manually send them out. You can visit this article for additional information: Change a recurring transaction template in QuickBooks Online.

     

    Stay in touch by leaving a comment below if you have any other questions with while doing some tasks in your QuickBooks. 

    Y
    YouWAuthor
    April 4, 2024

    We are still waiting for a fix. I've called everyday for the past 3 days, and it sitll has not been fixed. They have no ETA and other users are having same issues. This should be a simple trigger fix in regards to if the invoice is created, and if the setting is set to send email, it should automatically send the invoice. 

     

    Can we get some attention on this and a clear ETA?

    W
    WInnipesaukee Drug Consortium
    August 19, 2024

    Good Morning I transitioned to Quickbooks online and can't send any of my recurring invoices either.  Did you get a resolution on this?  Donna

    G
    GenmarieM
    August 19, 2024

    Thanks for joining the thread, WInnipesaukee. Let me share some details about the issue of sending recurring invoices in QuickBooks Online (QBO).

     

    Upon checking here, the investigation status is already resolved. Since you're still encountering the same issue, let's do some troubleshooting steps to resolve this.

     

    To start with, open QuickBooks on a private window. It is where we can identify if the issues are caused by browser-related concerns. I've added these keyboard keys to open one:

     

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P
    • Safari: Command + Shift + N

     

    If the option appears, you can go back to a regular browser and ensure to clear its cache. A piled cache can also be the reason for some unexpected page behavior. We can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

     

    If the issue persists after following the steps above, I suggest contacting our customer support so they can assist you and guide you in resolving this issue.

     

    Here's how to connect with them:

     

    1. Sign in to your QuickBooks Online company.
    2. Select Help (?).
    3. Select either of these tabs:
    • Assistant tab and select Talk to a human.
    • Search tab and click on Contact Us to connect with a support expert.

     

    Our team stands ready to support you with any invoices and QuickBooks-related concerns that may arise, WInnipesaukee. Feel free to reach out any time by commenting below, day or night, as we offer 24/7 assistance.

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