Question

Reoccurring Verify Data Error in Quickbooks 2023 Desktop for Mac

Forum|Forum|2 years ago
March 14, 2024
2 replies
0 views

I am entering a number of new customers with new invoices into QB 2023 Desktop for Mac. All customers are saved, invoices entered and saved, memorized invoices are entered and saved. I close Quickbooks and reopen to have memorized invoices updated and the file only saves 3/4 of my work. Go to Verify Data, get an error. Rebuild Data and it is fixed. Click Verify Data immediately again, no issues. I enter more customers and more invoices, close Quickbooks, reopen and again, another 1/4 of my work is no longer there. I go to Verify Data and get an error message again. This keeps happening over and over. I am not sure why.

QuickBooks Desktop for Mac

4

4Gal

Install QB Desktop 2024 and replicate your work. If the same problem persists, your company file is damaged. Consider to purchase a 3rd party file repair service.

DivinaMercy_N

Hi there, Dot.

Making sure you're able to see the recent customers and invoices you've created is essential to get proper recording in managing your books. Since you're having issues with your QuickBooks Desktop (QBDT) program about saving this information, ensure that it is updated to the latest release so you have the updated components and fixes. If verified, let's rebuild your file three times to fix the issue.

If the same thing happens, you can uninstall and reinstall your program to refresh it. For detailed instructions, check out this article: Reinstall QuickBooks for Mac using clean install.

However, if the issues still persists, I recommend reaching out to our Data Services team to perform further investigation in checking your program.

Just in case your customer pays you via credit card, you can easily record it in QuickBooks: Process a credit card payment in QuickBooks Desktop for Mac.

I'll be here ready to lend a hand if you have other concerns about accessing your account. Please don't hesitate to leave a reply below. Have a good one.

I

IntuitBrooks

A save call goes out after each update of a record (customer or invoice for instance). So the file should never lose more than a single record (if it were to fail during recording of a single record).

That makes me wonder what is going on. Are you absolutely certain that the file you are opening is the same one you just finished editing? A common error we've seen is someone has several copies of their company file and they enter information in one and then later open an older version which makes it appear as though data has been lost. Help->Product Info will show you where on the disk your current file is stored. Take a screen shot of that or make a note of it and when data appears to have gone missing check again and see if they are same.

I

IntuitBrooks

Also where are you storing the company file? If it is being stored over a network file system the problem may be the file system itself. Its not a good idea to store the file on another computer or in Dropbox or on a NAS device as these file systems often are not compatible with Apple's Core Data. If you have stored it somewhere like this (or even a USB Key formatted with DOS) try storing the company file on your local computer's drive (Preferably an SSD).

D

DotMillerAuthor

Thank you for responding.I am saving the file on the hard drive of my Mac.

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