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S
Stevethinking
March 5, 2025
Question

Reset password QB desktop pro 2024

  • March 5, 2025
  • 2 replies
  • 0 views

Good morning. 
I am trying to do a password reset on my QB pro 2024.
I press on the I forgot my password link and I get a pop up that says 
Quickbooks can't start password reset. Try again in sometime.
It has been over three days now.
How do I get passed this?

Thank you

2 replies

C
Chrea
March 5, 2025

Can you login to CAMPS and find your license code there?

https://camps.intuit.com

 

Another option, you can purchase a 3rd party service to reset the Admin password.

S
StevethinkingAuthor
March 5, 2025

Thank you for the help. Camps did not help. I added a second company to my main account as I was running tests and it is that test company I have password problems with. I now wonder if that is the problem, as I used a different email address. Luckily it is not too much of a hassle if I lose it all just a few hours reinstalling everything. That on its own is a lesson learned.

MsNorthPND18
MsNorthPND18
March 5, 2025

I acknowledge the importance of accurately managing your QuickBooks Desktop (QBDT) Pro 2024 account, Stevethinking. I'll gladly help you resolve this matter.

 

Since you encounter error when resseting password, you can use the Automated Password Reset tool. This tool will help you reset and access your company file. Also double check your information for typos and ensure it matches what's in CAMPS.

 

For more details, about resetting passwords open this link: Reset your password for QuickBooks Desktop.

 

You can refer to this article for guidance on adding, editing, and troubleshooting user logins and restrictions in QuickBooks Desktop Pro and Premier: QuickBooks Desktop users and restrictions.

 

Please continue to revisit the QB Community if you have further concerns about accessing your QBDT file. I'm here to assist with any questions you have.

S
StevethinkingAuthor
March 5, 2025

The automated password reset does not function for me. I think as I am running a second company from the first while I do some tests. I can access the main company as I have that password, just not the second company.
I will probably just start again as it is only a test thing and I have spent too long on this anyway.
Thank you

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