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Best answer by Jessavell_A

There's no exact time frame on when an escalated case can be resolved, @pamela11_2.

 

If you want to be updated on a particular escalated case, contact our support so they can add you to the notification list once it is resolved.

 

If you need further assistance with QuickBooks-related concerns, you can browse this link: QuickBooks Q & A.

 

Have additional inquiries regarding escalated cases? Please click the Reply button to provide your response. We are dedicated to addressing your concerns and improving your experience with QuickBooks Online. Keep safe!

1 reply

J
Jessavell_AAnswer
November 21, 2024

There's no exact time frame on when an escalated case can be resolved, @pamela11_2.

 

If you want to be updated on a particular escalated case, contact our support so they can add you to the notification list once it is resolved.

 

If you need further assistance with QuickBooks-related concerns, you can browse this link: QuickBooks Q & A.

 

Have additional inquiries regarding escalated cases? Please click the Reply button to provide your response. We are dedicated to addressing your concerns and improving your experience with QuickBooks Online. Keep safe!

P
pamela-leroux102Author
November 21, 2024

Maybe your IT Engineers can answer me, how long has it been going on that you have a problem with setting the exam percentage to 80% and if you get 99% it is a fail?

S
Shania_C
November 21, 2024

Thanks for getting back in this thread, Pamela. We greatly appreciate your continued engagement in the Community space.

 

We'd love to help you achieve your goal, but I need more information to help me get on the same page. Would you mind telling me more about it? Is it regarding the certification exam in QuickBooks Online Accountant? If that's the case, we want to assure you that our team is actively investigating the issue related to the inability to complete and download the certificate after passing the exam and finishing the training.

 

Our engineers are working diligently to address this, and the investigation is already in progress. Please remember that the time required to resolve such issues can vary based on complexity. It often involves detailed research, thorough testing, and collaboration across various teams. We deeply appreciate your patience and understanding during this process.

 

If you haven't received a notification within the anticipated timeframe since your initial contact, please feel free to reach out to our support team for updates.

 

Furthermore, here are some helpful articles related to QuickBooks Training that you can use as your future reference:

 

 

We sincerely value your patience while we diligently work to resolve this issue, Pamela. Please don't hesitate to contact us if you have any other questions or need help managing your account in QuickBooks. I’m here to assist you!

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