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L
LMAUW
February 14, 2024
Question

Response Time

  • February 14, 2024
  • 1 reply
  • 0 views

Why does it take so long for a page to change to another selected page?

Example:  From the Home screen (any open tab), and select another page (Customer Center, Vendor Center, etc., it takes so long.  The new tab page must fully load before another screen can be chosen, and sometimes I have to select the new screen selection twice.  This is so frustrating; It seems I am working faster than the system allows.  This has been going on for about +/- 2 weeks.    Please HELP!

1 reply

A
Anonymous
February 14, 2024

I understand and value your time, @LMAUW. Let's work together to ensure you'll get into good shape again as you use your QuickBooks Online platform.


The slow response time that has been experienced in QuickBooks Online while navigating between pages can be caused by a slow internet connection, issues with the device that is used, or problems with the software itself.

In the meantime, I suggest using a private window, which doesn't store temporary files. Sometimes, QuickBooks can have browser issues due to poor configuration. Browsers use cache and cookies to load web pages faster on subsequent visits, but this can occasionally result in unexpected behavior that impacts the views and performance of QuickBooks Online (QBO).

To open an incognito window, you can use the following keyboard shortcuts:

 

  • Mozilla Firefox and Microsoft Edge: Press Ctrl + Shift + N
  • Google Chrome: Press Ctrl + Shift + N
  • Safari: Press Command + Shift + N

 

If the issue persists, I suggest utilizing another supported browser. This will help us identify if the issue is specific to your current browser.


To know more about how these factors affect QBO's performance, check out this article: Why is my QuickBooks Online slow?

Lastly, you can read this article if you need different guidelines on how you can effectively manage your business using QBO: Help guide for QuickBooks Online.

I'm all ears if you still need assistance leveling up QuickBooks Online's performance. Just leave a comment below, and I'll make sure to get back to you. Stay safe.

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