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M
MattS3
March 28, 2025
Question

"Review and Send" is stuck after saving an invoice

  • March 28, 2025
  • 1 reply
  • 0 views

In the QuickBooks Online app, we are not able to hit “Review and Send” after the invoice has been saved. It just gets stuck.

 

Saving can be done by clicking the "Save" button or "Printing/Downloading" the PDF. 

 

It does not seem to have issues when we hit "Review and Send" first. The "Save" function seems to be causing the problem. 

 

I have tried the following: 

  • I have tried updating the app. No luck
  • I have tried clearing the cache for that app. No luck.
  • It seems to work via the browser in incognito mode. Doesn't fix the Desktop App.

1 reply

E
Ethel_A12
March 28, 2025

Your efforts in resolving the issue through basic troubleshooting are greatly appreciated, @MattS3.I have another troubleshooting step we can try to resolve the issue with the "Review and Send" button not functioning properly.

 

Here's how to uninstall a program from your computer:

 

  1. Right-click on the program you want to remove.
  2. Select Uninstall or Delete.

 

Once completed, reinstall the QBO Desktop app. For detailed instructions, kindly refer to the Download the QuickBooks Online Desktop App section in this article: Download and use the QuickBooks Online desktop app.

 

If the problem continues despite multiple troubleshooting attempts, I advise contacting our live support team for further assistance. They can help identify the underlying cause of the issue and, if needed, initiate an investigation.

 

Here's how:

 

  1. Click the Help (?) icon.
  2. Navigate to the Assistant 
  3. Enter a question or topic you need help with. You can say "Review and Send button is not working".
  4. Respond until you reach the option to chat with our Live support team.

 

 

 

Additionally, you can generate reports in QBO to gain insights into your company's performance. You can customize these reports to display specific information that aligns with your business requirements.

 

After sending the invoices, if you need help recording the received payments, I'm always here to help. Have a great day.

M
MattS3Author
April 1, 2025

Thank you for the response. So, this app is not listed under Apps/Programs. The only instances I could find were under the %AppData% folder. Would deleting the following folders suffice?

 

C:\Users\USERNAME\AppData\Local\QuickBooksAdvanced\

C:\Users\USERNAME\AppData\Roaming\QuickBooks Advanced\

C:\Users\USERNAME\AppData\Roaming\QuickBooks Online\

 

Are there any Registry entries I need to delete?

 

Thank you!

Clark_B
Clark_B
April 1, 2025

Greetings, @MattS3. Let me provide insights about this below.

 

To begin, you don't have to delete the following folders but instead, uninstall the QBO Desktop App the same way as other applications. Additionally, due to the risks associated with modifying registry entries, it's essential to follow the proper uninstallation process before downloading and reinstalling the QBO Desktop App.

 

Here's how to uninstall it:

 

  1. In search on the taskbar, enter Control Panel and select it from the results.
  2. Choose Programs > Programs and Features.
  3. Press and hold or right-click on the QBDT app and select Uninstall or Uninstall/Change.

 

Once done, proceed to reinstall the QBO Desktop app. If you're unable to locate the app, please refer to the tips in See all your apps in Windows, and Program is not listed in add/remove programs after installation.

 

After successfully resolving the review and send button, you can begin recording your invoice payments in QBO.

 

Please feel free to drop a comment below if you have further concerns.

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