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smorgan01
April 21, 2025
Question

Sales Orders showing open when they have been closed

  • April 21, 2025
  • 1 reply
  • 0 views

I have two sales orders that are showing open with a $.00 open balance.  One is back from 2019 and the other is back from 2023.  The one from 2019 has been showing up, and it is annoying.  The one from 2023 just popped up as open.  It was closed for the longest time.  How can I get these to show closed?

1 reply

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SashaMC
April 21, 2025

Hey smorgan01,

 

Welcome to the QuickBooks Community! I will be happy to help. This unexpected behaviour could be due to data damage. I have a few steps to recommend that can verify if that's the case and resolve this as well. Here's how:

 

  1. Make sure that your QuickBooks is updated to its latest maintenance release. You can download the update from here: Update QuickBooks Desktop to the latest release.
  2. Run the Verify and Rebuild Tool to resolve common data issues in QuickBooks. The steps are here: Verify and Rebuild Data in QuickBooks Desktop.

 

Once done, create a sample invoice to check if the closed Sales Orders are no longer showing up.

 

You can also use the QuickBooks File Doctor to fix your company file, just in case you can still see it.

 

Please keep us posted, or reply to this thread if you still have the same result. We'll look for other options to resolve this.

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smorgan01Author
April 21, 2025

I ran the verify data and no problems have been detected.  I have tried the Fix doctor on my file and nothing has helped.  What do you mean to create a sample invoice.  I have paid invoices attached to each of these sales orders.  All process were run in the correct order for them.  They originally showed closed and then just popped back up on my report showing they are open but they have no open balance.  I have tried contacting QB's and that didn't help.  I was hoping someone else would have a resolution.  It was one thing to have one but I don't want  to keep getting my SO's to start showing they are still open.

 

Candice C
Candice C
April 21, 2025

Good afternoon, @smorgan01.


I appreciate you coming back and giving us some more details on this issue.


Based on the information you gave, I'll ask some additional questions to ensure we narrow down the cause of the problem in the system:

 

  • Has the transaction ever been edited? (For example, create an invoice and record the payment, came back and edited the invoice or payment) This could be why as it could break the link between the two.
  • Are both of the Sales Order's associated the same customer? If so, resorting all lists could help or creating a new customer and merging it with the old one (perform a backup first).

 

Please come back to send these details over. I'll be right around the corner!

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