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Hillzar
May 25, 2024
Question

Sales receipt reconciliation problem

  • May 25, 2024
  • 1 reply
  • 0 views

Ever since QBO did updates to fix sales tax calculation issues, i am having a headache with reconciling my sales receipt. My receipts have 3-6 lines of items that are matched (credit cards, gift cards etc) and each one I use the bank screen to match and reconcile. I have done it this way for 10+ years with no issues. Now, when I go into the sales tax to adjust a line (such as gift card being off by one penny) it wont let me save the change if ANY other line on the receipt has been matched already. It makes me unmatch every line one by one and then do it all from scratch. It's insanity. Anyone run into this yet and any solutions? This is the alert I get "You can't delete this transaction from this register because it is matched to a transaction that was downloaded into a different account. If you need to delete it, click Edit and delete it from there."

1 reply

L
LollyNino_C
May 25, 2024

Hello there, @Hillzar.

 

I've seen you've exerted effort in explaining your situation and wanting to determine the reason behind such an instance to stop it from happening. Let me share some insights about reconciling sales receipts to avoid messing up your reconciliation. 

 

You'll need to either open the transaction and manually unmatch it or go to Banking to unmatch the transaction.

 

I’ve added screenshots for visual reference.

 

 

Moreover, QuickBooks may occasionally display unusual behavior and encounter performance issues due to browser-related issues. Let's conduct some initial troubleshooting steps to identify the problem. To begin, utilize an incognito window or a private browser when entering your estimates. The keyboard shortcuts are as follows:

 

  • For Google Chrome, press Ctrl + Shift + N
  • For Firefox, press Ctrl + Shift + P
  • For Safari, press Control + Option + P

 

If it works, log in to your usual browser and clear its history to begin anew. If not, we recommend using an alternative supported browser, as the QuickBooks version you're currently using may be experiencing a temporary issue.

 

After following the troubleshooting steps and still getting the same error, I recommend reaching out to our QuickBooks Support Team. They have tools to pull up your account in a safe environment to find the root cause of your concern and find a fix.

 

To ensure that we address your concern on time, you can check our available hours when contacting our support.

 

For your reference, you can also run and customize reports in QuickBooks Online to provide the information you need. Please check these articles:

 

 

If you need any additional assistance while managing your bank transactions, you can leave a comment below. I'll be sure to get back to you, @Hillzar.

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