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WendellIA
March 12, 2025
Solved

Sales receipt showing up as a payment in my check register

  • March 12, 2025
  • 1 reply
  • 0 views

I have been using Quickbooks for a very long time and I have never seen this before and not sure it's even possible,

 

I just made a deposit from several Sales Receipts. The amount of the deposit in my check register is correct but after it was one of the sales receipts showing as a separate payment. I deleted the deposit, deleted the sales receipt, recreated the sales receipt, redid the deposit and now that receipt shows up as a separate deposit! The deposit amount is still correct.

 

How I do I correct this?

Best answer by Rainflurry

Sure would be nice if there wasn't such a long wait to get a post approved and you could attach more than one thing at a time. Here is the check register.


@WendellIA 

 

OK, so the Transaction Journal shows the item on your sales receipt is mapped to your checking account.  That's the problem.  The item on your sales receipt should generally be mapped to an income account.

 

So, what's happening is when you sell that item on the sales receipt, it increases your Undeposited Funds account by $200 and decreases your Checking account by $200, so that looks like a $200 payment in your checking account register while still allowing you to deposit the $200 from Undeposited Funds.  Change the 'Income account' associated with the item on the sales receipt to the appropriate income account, and you will be all set.   

1 reply

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Jelayca V
March 12, 2025

I appreciate your initiative in correcting your Register records, @WendellIA. We can take a few steps together, including using the Verify and Rebuild Data tool, to check for potential data issues in your company file and re-sort your lists accordingly.

 

To start, please review your records to ensure that there are no duplicate sales receipts that could be causing the extra entry. Additionally, verify the deposit entries to confirm that the sales receipts are accurately listed and that no unintended entries are included.

 

If the issue persists, we can proceed with utilizing the Verify Data diagnostic tool to scan your company file.

 

  1. Proceed to the Window tab, then Close All.
  2. Click on File and select Utilities.
  3. Choose Verify Data and hit OK.

 

After verifying, let's proceed with rebuilding your company file data.

 

  1. Go to the File tab, select Utilities, and click Rebuild Data.
  2. QuickBooks will ask you to make a backup before it rebuilds your company file. Select OK.
  3. Select where you want to save your backup, then click OK. You can enter a new name for the new file and select Save.
  4. Click on OK once you get the message Rebuild has completed.

 

Additionally, I'll share this resource to ensure your accounts in QBDT match your bank statements and maintain proper financial records: Reconcile an account in QuickBooks Desktop.

 

Please keep me posted in the comments if you have further questions about your transactions in the register, Wendel. I'm always ready to help.

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WendellIAAuthor
March 13, 2025

I tried all those steps and it made no difference.

 

Restarted my computer and Quickbooks, no change.

 

Deleted the deposit, deleted this sales receipt, made a deposit with all of the other sales receipts.

 

Recreated this sales receipt and saved it and immediately showed up in my register as a PAYMENT again. Went to deposit it to see what would happen and it did show up as a pending item for deposit but when I clicked on it to add it to the deposit, it disappeared.

 

This is not a new customer and all their previous purchases have shown up correctly.

 

How can a sales receipt show up as a payment? That would seem to be impossible.

 

And how is just this one customer who I have had no trouble with before suddenly the only issue?

    FishingForAnswers
    FishingForAnswers
    March 13, 2025

    @WendellIA  If you share a screenshot of the specific sales receipt in question, it may shed some light on the issue.

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