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415Bookkeeping
February 13, 2023
Question

Sales Receipts

  • February 13, 2023
  • 1 reply
  • 0 views

I enter a sales receipt and select ACH at the bottom for payment.  The ACH payment is then deducted from the customer's bank and QBO automatically enters the payment in the bank register.  When I pull up a P & L report, the income is counted 2x's.  The sales receipt and the intuit QB payment is listed and counted.  It is not added to the bank register twice, only once so reconciliation comes out correctly.  What am I doing wrong and how do I fix this?  I have attached a screen shot.  

1 reply

G
Giovann_G
February 14, 2023

Thanks for visiting the Community, 415Bookkeeping.

 

The Profit and Loss report in QuickBooks Online will show transactions from all of your bank registers. Double income may be recorded on the report if the sales receipt has a different bank account or defaulted to Undeposited Funds.

 

Let's open the sales receipt and see if the bank account is the same as the one used for your QuickBooks payments deposit.

 

Here's how:

 

  1. Go to the Sales menu, then the All sales tab, or go to the Customers tab.
  2. Locate and open the sales receipt transaction.
  3. Review the account in the Deposit to section.

 

If the account is correct, you can perform browser troubleshooting steps to fix it since an outdated cache on your browser may have caused the system's unexpected behavior. Start by opening your QuickBooks Online account using an incognito window. Use the following shortcut keys below:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

After that, run the P&L report again. If it works, go back to your normal browser and clear the cache to remove the internet data. Alternatively, you can use different supported browsers.

 

For more information on managing your company's revenue and customers, feel free to visit our Sales and customers page.

 

Let me know if you need further assistance with the duplicate income. I'll be around to help you.

4
415BookkeepingAuthor
February 14, 2023

When you fill out the sales receipt and select ACH as payment bottom left.  The deposit to box goes away and is no longer there.

S
SirielJeaB
February 14, 2023

I acknowledge your response to the thread, 415Bookkeeping. I appreciate your time spent exploring options to move forward with creating sales receipts without being hampered by the strange behavior of QuickBooks Online.


I know how challenging it is for you to complete tasks on time when unexpected behavior occurs. I'm curious if you've already completed the basic troubleshooting steps outlined by my colleague above. If not, I recommend that you do so. The system sometimes operates strangely when the browser is full of outdated pages. And the steps will be of great assistance in isolating the problem and optimizing your QBO experience.


If the issue continues despite your troubleshooting efforts, I suggest contacting our QuickBooks Online Live Support Team. They have the necessary tools and a secure setting to look into your account further. Here's how:


1.    Sign in to your QuickBooks Online company. Select Help (?).
2.    Select either tab to get started: Assistant or Talk to human.
3.    Search or select Contact Us.
4.    Start a chat with a support expert.


Once everything’s good, you can check these articles for guidance in managing sales receipts in QuickBooks Online:

 


Don't hesitate to click the Reply button below if you have further concerns about sales receipts in QuickBooks Online. Please know that I'm always here to assist you. Have a flourishing year of success!

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