Skip to main content
Service
Service
November 7, 2023
Question

Sales receipts not printing

  • November 7, 2023
  • 1 reply
  • 0 views

For the last couple months I have not been able to use sales receipts on my mobile device because emailed receipts have virtually no information on them. I am forced to use Invoices and apply payments, both of which take double the amount of time necessary to conduct a transaction. It is a miserable experience. I am wondering if anyone is taking this issue seriously. Users of QBO send either invoices or receipts, so with receipts not working, 50% of QBO's utility is gone. What is anyone doing about this?

1 reply

S
SirielJeaB
November 7, 2023

Let me redirect you to our available support group that will handle this problem, @Service.

 

We've received reports about the issue with printing sales receipts in the QuickBooks app. We're unable to provide a specific timeframe for the fix, but rest assured our engineers are actively working on a solution. I suggest contacting our Live Support Team to be added to the list of affected users. Here's how:

 

  1. On your QuickBooks Online (QBO), click on Help (?).
  2. Select either tab to get started: Assistant or Talk to Human.
  3. Search Contact Us, then Start a chat with a support expert.

 

Here's the link to communicate with one of our representatives outside QuickBooks products: QuickBooks Support. 

 

You'll want to consider printing sales receipts in your QuickBooks Online account through the website. 

 

Moreover, learn how to refresh your data to view the up-to-date information in your QuickBooks app: See your latest data in the QuickBooks Online app.

 

Comment down below if you have other printing-related issues. I'm available 24/7 to respond to you promptly. Have a good one.

Terms & ConditionsAccessibility statement