Sales return when damamged

We appreciate you for coming here, @Dog-Dog.

Let me help you with how to handle returned damaged items to avoid inventory inconsistency.

First, you can issue a refund to your customer. You also have the choice to retain it as an available credit or apply it to an invoice. Here's how:
 

1. From the Customers menu, select Create Credit Memos/Refunds.
2. In the Customer: Job drop-down, choose your customer. Enter the items you're giving credit for, then select Save & Close.
3. Choose how you want to handle the credit. In the Available Credit Window, choose one of the following and select OK:
   - Retain as an available credit.
   - Give a refund.
   - Apply to an invoice.
    

Follow these steps if you choose to give a refund: Give your customer a credit or refund in QuickBooks Desktop for Windows.

1. The check is filled out automatically. Select OK.
2. Link the check to the overpayment. Go to the Customers menu and then select Receive Payments.
3. From the Received from drop-down, select the Customer.
   Then, select the Discounts and Credits icon.
4. In the Available Credits section, select the check you created and then Done.
5. You may see a prompt to confirm the transfer. If you do, select Yes. The amount will be applied automatically to the invoice.
6. Select Save & Close.

For detailed info, you can read this article: Give your customer a credit or refund in QuickBooks Desktop for Windows.

Creating a refund will return the inventory. In this case, we recommend performing inventory adjustments and utilizing an inventory adjustment account. However, I suggest consulting an accountant for this.

To answer your last question, instead of using part number you can record the returned as a credit memo.

You might want to learn how to manage an inventory of finished goods. Check out this article: Adjust your inventory of finished goods.

For additional questions about handling returned goods or items, click the reply button below. I'll be willing to help. Have a good one.