Skip to main content
0
03789b
March 31, 2021
Question

Save & Close Not Working

  • March 31, 2021
  • 1 reply
  • 0 views

All of a sudden, when selecting "Save and Close", it is saving my work, but not closing the page.  I've seen this question asked on here and tried the solutions, but still not working.  I usually use Chrome, but opened my QBO in FireFox and still have the same problem.

1 reply

AlcaeusF
AlcaeusF
March 31, 2021

Hello @03789b,

 

We want to help you with your concern in QuickBooks. However, we need more information about it to provide the right resolution and to get this sorted out promptly.

 

Can you share with me the issue when saving a transaction? If you can add more details or screenshots it will help provide an accurate solution for the problem.


In the meantime, you can check the following articles to learn about the account registers, as well as how to edit transactions in the chart of accounts:

 

 

Please know that you're always welcome to post any questions you have in this space. Have a great day ahead. 

0
03789bAuthor
April 2, 2021

I guess I entered the question on the wrong line.

 

The problem is this:  Now when I click "Save and Close", it saves the work, but doesn't close the screen.  It always has in the past, but not now.

    T
    TirzahC
    April 2, 2021

    Hi there, @03789b.

     

    I appreciate you taking the time and providing great details to the concern.

    We can perform some basic troubleshooting steps. This way, you'll be able to close your transactions successfully. You can open your QuickBooks account using a private window. 

    Here's how:
    • For Google Chrome browser: Ctrl + Shift + N
    • For Mozilla Firefox browser: Ctrl + Shift + P
    • For Safari browser: Command + Option + P
    If it works, we'll have to go back to your regular browser and clear the cache to delete those temporarily stored files and switch other supported, up-to-date browsers related issue.

     

    You can read our help articles in case you need tips and related links in the future.

     

    Feel free to leave a comment below if there's anything else you. I'm always around to help with any QuickBooks issues you may be having.

    Terms & ConditionsAccessibility statement