Question

Scam??

Forum|Forum|5 years ago
November 15, 2020
3 replies
0 views

I recently contacted quickbooks for support. I had a problem with a negative amount in my payroll tax folder and when I clicked on it, it told me to contact support. So I did, & the person on the line said I had a corrupted file and it would cost $999US annually for the fix?!? Wth!! It’s quickbooks online, all my data is stored with quickbooks.....so I’m not sure how the heck I had a corrupted file....let alone have to pay that kind of money considering the amount of money I pay every month!! So.....this is my question-was this a scam or do they literally expect a person to pay that amount of money for a repair?!?

QuickBooks Online

C

ChristieAnn 11

Hi there, Tee70.

Thank you for bringing this matter to our attention and for spreading awareness about this. I'll provide information about the negative amount of your payroll tax. Then share steps to contact our QuickBooks Online Support to ensure that you call the right person from Intuit.

When there's an overpayment, it can cause a negative amount to appear in the payroll tax folder. With this, I'd suggest running the Payroll Tax Liabilities report to check if the deductions and payments made in your payroll are correct.

Here's how:

Click Reports at the left panel.
Type Payroll liabilities in the search icon.
Filter the date range and work location.
Hit Run report.

Then, you'll need to go to the Help icon from your QuickBooks account. From there, you can get in touch with our support. They have the tools to pull your account to investigate the cause of the issue. Please note that contacting our support for any customer support issues doesn't have charges.

Here's how:

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

Start a chat with a support expert.
Get a callback from the next available expert.

7. Select how you want to contact them and fill in the information.

Additionally, if you receive an email message about the suspicious charges and you believe is not from Intuit, you can report this to our Intuit Security team.

Here's how:

Go to this link: https://security.intuit.com/.
Click Contact Us.
Look for Report a fake email (or phishing email) and click on it.

Please refer to this article to see a list of different payroll reports that are available in QuickBooks Online Payroll: Run payroll reports.

You're always welcome to post in the Community anytime you have other concerns or questions. We'll be here to assist you anytime.

S

sharky1

Huh. I had a very scammish call from someone last week that had information that I believe could only be gleaned from QB. I have desktop, no one has my log on credentials. This caller had the name of my bank, my company name, a name of one of my clients and they knew he paid using the bill pay function at his bank. I can not think of one place that information would be except in Quickbooks.

Two weeks ago, my payroll was not calculating taxes. I called Intuit and was first told it would cost me $1500. Then when I resisted, they told me that was for a year of support but they would do it for $800 and include a "free" upgrade to QB2021. I have 2019 and I did not want to upgrade. Then I got 3 different answers as to why I was forced to upgrade. One was that my company file was too big. If there were actually true that would be concerning. The next was that 2019 was no longer supported so they would not be able to help me unless it was 2021. I can't even remember the third, it was absurd, at that point I felt strongly I was being lied to and being extorted for $800. I watched. Someone remoted and ran a checksum file. It ran for hours. It never completed and then I had to drive so my laptop lost the connection. TEch service called be back, started the checksum file and I told him I could not wait as I needed to run my payroll and suddenly he was able to magically fix it. My guess, they backed up my DB somewhere then restored it to my forced upgrade. My next guess? Intuit has issues they are not being forthright and are willing to rob in is the process of fixing it. And make no mistake, $800 was pure robbery/ripoff.

A few minutes ago I got a phone call from "Intuit Tech Support", the phone number can not be traced stating that they need to log onto my computer because they have a problem with "services". So, if that call is not a complete scam and actually from Intuit, then it either means there is some background service having a problem locally on my laptop, I guess it would be the same for everyone or there is an issue with the payroll services in which case it is a good chance that the $800 issue I had a few weeks ago was an Intuit issue and nothing to do with my local install. That would be something else, wouldn't it.

So, I told the "Tech Service" guy he could email me because I am not letting a cold caller remote into my laptop. Seriously, WTF is going on here? Either it is a scam or Intuit has some serious issues. And if it is a scam, that means that somehow someone also has an idea I recently upgraded my Quickbooks although this guy was hazy on the details and had not idea what exactly I had done, he said he would "try" to email me directly, as if it is legit then they should have my email. And even if it is legit, I'm betting serious money, perhaps $800 that I was blatantly ripped off a few weeks ago for an Intuit issue.

MaryLandT

This isn't the kind of service I want you to experience, sharky1.

Let me make it up to you by making sure you're routed to the right support team who won't take extra charge for fixing payroll tax issues. Those calls could be fraud from parties claiming to be affiliated with Intuit.

Outbound calls from a QuickBooks representative won't provide any account information from you. They'll verify if you're the primary contact or admin of the account before performing any troubleshooting steps. Here are some tips to prevent this: How you can help protect your business from fraud.

Moving forward, please make sure to use this link when contacting our Live Support Team: QuickBooks products and services Support.

For the system that isn't calculating taxes, there are several reasons why it happens. Among these are

The total annual salary exceeds the salary limit.
The gross wages of the employee's last payroll are too low.
Ensure to run the latest payroll update to keep your taxes updated.

Let's make sure your QuickBooks is in the latest version as well as your tax table. Then, review the employee's tax setup since it affects how QuickBooks calculates it.

Once done running payroll update, please revert your employee's paycheck. This refreshes your payroll information to calculate the taxes on the transaction.

Here's how:

Open your employee's Payroll Information.
Right-click the name of your employee which highlighted in yellow.
Select Revert Paycheck

For more troubleshooting solutions when payroll taxes are not withholding, please refer to these articles:

Don't hesitate to let me know if you have other questions about fraudulent calls. I'll be around to help.

S

sfhayes

I use QB desktop, do not use payroll, simple accounting for a small business.

I recently received notice that if I don't spend $800 in an annual maintenance fee QB will suspend my account. I need to know if this is a scam or not before I hand over $$$ to "maintain" software that is sitting on my computer.

Fiat Lux - ASIA

@sfhayes

Which QB Desktop year version do you have? QB Desktop 2022?

O

Oxford2

6/24/2023.

I also was having issues with my quicken program . is called for help and was transferred to a person who said file had missing data and then transferred me too his supervisor.

Who explained to fix the data base it would cost 799.00 a year. Then I said no I do not have that kind of money . they said okay my manager or supervisor will explain everything to me .

Then he said 499.95.

Now as this legit??

K

Kurt_M

Hi there, @Oxford2.

Before anything else, I want to ensure to provide you with the information you need. As I read your post, please know that the prices mentioned by the representatives on the call are for QuickBooks Care Plan. Please know that it is an Add-on subscription that gives you unlimited access to the support, and with that said, you may need to subscribe to it to get your data fixed.You can refer to this page for more information: Care Plans for QuickBooks Desktop.

In addition, here's an article to learn how you can determine possible fraudulent activities: Identify suspicious activity, phishing scams, and potential fraud.

@Oxford2, please don't hesitate to post here in the Community space if you need further assistance getting your data fixed or have any additional QuickBooks-related queries. The Community team is ready to help you out. Take care, and have a good one!

O

Oxford2

This charge of $499.99 was from Internal Accounting, LLC.

Does quicken/ Intuit use a company with that name?

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