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Teesa66
November 1, 2024
Question

SCAM ATTEMPT - Phone Call

  • November 1, 2024
  • 1 reply
  • 0 views

We received a live (not robo) call from [Removed] today. The caller, a gentleman with a heavy accent (Asian/Indian?) indicated that the payment method for our annual license service had been declined. I recognized immediately that it was a scam attempt and told him that I’d log into our account and take care of the issue. He promptly hung up. I reported this via chat and email to [email address removed] but thought I'd share here as a warning to other users.

    1 reply

    A
    Anonymous
    November 1, 2024

    Your account's safety and security are our top priorities, Teesa66. I want to share additional information to help you recognize and prevent customer support scams. Together, we can ensure your experience remains safe and secure.

     

    I appreciate you expressing this concern, which helps us raise awareness among forum users. Please note that Intuit will not contact you to resolve issues with your account. These scammers are only interested in your money or important files. Our security tips can help you avoid fraudulent customer support scams.

     

    For more information, you can check out this article: Identify suspicious activity, phishing scams, and potential fraud.

     

    Additionally, I recommend contacting our technical support to report this fraudulent activity. Our expert team will thoroughly investigate the issue and take appropriate action against this potential scam.

     

    Here is how you can report it through our website:

     

    1. Go to this link; https://security.intuit.com/.
    2. Click Contact Us.
    3. Look for Report technical support scams and click on it.

     

    Moreover, you can visit this article for future help. To gain insights into our company's approach to safeguarding sensitive information: Privacy and security in QuickBooks.

     

    For any further QuickBooks-related questions, feel free to share them here in the Community. We are always ready to assist with your inquiries.

    T
    Teesa66Author
    November 1, 2024

    @2366869  Thank you for the follow up. The chat rep, John, also directed me to the https://security.intuit.com/ page. Clicking on "Report technical support scams" just takes me to a button to send an email to [email address removed] which I'd already sent.

    A
    Aldren18
    November 1, 2024

    Thanks for your update, Teesa.

     

    On behalf of my colleagues Eman and John, I want to extend a warm welcome back to you. We truly appreciate your feedback regarding the support you received from our representatives. It’s great that they directed you to our security page for further assistance. Rest assured that our dedicated security team will address your concerns promptly.

     

    For your convenience, I recommend visiting the Intuit Online Security site to find essential tips for protecting yourself from scams. It also includes a detailed security checklist and best practices for online safety: Online security tips.

     

    As you move forward, remember that our Community is here to help with any QuickBooks questions you might have. Whether regarding security or something else, we're just a click away to offer support. Keep the conversation going, and reach out by posting or replying below. I wish you a smooth and safe journey ahead.

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