Question

SCAM CALL

Forum|Forum|2 years ago
March 13, 2024
5 replies
0 views

Received a call today stating my priority subscription payment was declined. Phone number was [removed]. Introduced himself like a professional, Intuit employee. Ironically, I always check my account ever so often and recently did, noting that I do not belong to "priority subsciption" and I informed the kind person, I was no enrolled in such program. He immediately hung up.

QuickBooks Desktop

4

4Gal

Intuit won't bother calling you to offer or remind you anything. You may consider changing your phone number in CAMPS to avoid these types of scam calls.

C

CSF1958

Can you please confirm that is NOT a legitimate Quickbooks/Intuit phone number? I received an email from [email address removed] advising me to call that number to continue my service. I believe the email is a scam but would like to verify.

Thank you.

D

Deity Alpha

@CSF1958

advising me to call that number to continue my service

Which service do you mean?

M

MelroseV

Thank you for bringing this to our attention, Mobile.

These days, fraud is everywhere, so I'm thankful you shared your experience with us to alert other forum participants.

Please be aware that Intuit will only call you back if you request a callback over a QuickBooks issue. With this, I want to let you know that QuickBooks has strict policies and procedures to safeguard all of your data.

Let's report this suspicious activity to our Security team about this suspicious activity to prevent it from occurring again and minimize security threats.

Here's how:

Go to our Privacy and Security page.
Look for either the or Report technical support scams section.
Click the Report tech support scams button.

In case you'll also receive a suspicious email in the future, please bookmark the following articles for information on Intuit's service email addresses and how to identify our official emails and websites:

If you have any further concerns about QuickBooks Desktop, please don't hesitate to share them with the community.

S

Scam Alert

I just hung with phone number which identified themselves as QB Support and the caller ID said it as well. He had some of my account information and seemed professional and legitimate but something just felt off. I verified some information that wasn't sensitive like my name and email address. But when he was pressing me to update the payment information I trusted my gut and just told him to email me. He told me they had and my payment was past due and then he got aggressive. I just told him to send me an email and hung up. Beware. I like to think myself as savvy but I almost fell for it.

TRUST YOUR GUT

J

Just_me

Smart move, trusting your gut.

QB will never call you, especially for a credit card payment or expiration. They just lock you out of your acct until you pay.

T

TAT60

I got the same call. The guy had the audacity to call back referencing his previous call. When I told him I’d checked my account and nothing g was declined he argued until I pointed out that his number came up as “Susan Hoover”. Then he quickly hung up.

T

TAT60

I got the same call. The guy had the audacity to call back referencing his previous call. When I told him I’d checked my account and nothing g was declined he argued until I pointed out that his number came up as “Susan Hoover- --. Then he quickly hung up.

C

coolsport

I got a number of calls from the same phone number [removed] over a period of a couple of months in November and December 2024. The woman identified herself from Intuit merchant services. She told me that she was checking to see if I received 2 reimbursement checks on specific dates and amounts ($300 and $550) for an overcharge in the merchant account percentage rates. She said that the rate should have been 2.2% (instead of 3.5%) and these were reimbursements for overcharges. After I spoke with her last week, I told her that I didn't have time to talk and to call back next week. I didn't receive any reimbursements, but realized that this was a scam. They make it seem very real and believeable. Today, I took her call and told her that I would call Intuit myself then hung up on her.

R

rvrfrf

Thanks for getting involved with this thread, coolsport.

Intuit will only contact you through a phone call if you request a callback while using QuickBooks. In the event you didn't request one, and received a call from someone claiming to represent Intuit, I'd recommend ignoring it.

You can also contact our Customer Care team if necessary to verify the call is legitimate. If it was, the agent you're working with will see notes about the interaction on your QuickBooks Payments account.

When it comes to reporting suspicious activity, you can report it to our Security Team.

Here's how:

Go to the Privacy & Security page.
Find your Report technical support scams section.
Select Email security@intuit.com.

Here's some things you can do to protect yourself from a phishing attack:
Install antivirus software and be sure to keep it up-to-date.

Never share your passwords with anyone.
Make sure you have strong passwords on the computer and payroll files.
Confirm you're using a modern web browser and that it's up-to-date with its latest release.
Don't respond to emails or phone calls asking for details about your accounts, passwords, banking details, or credit card information.
Keep the operating system and any critical programs up-to-date with their latest patches. These updates are frequently security-related.
Don't open any attachments that claim to be a software update. Intuit won't send any software updates through emails. It's a great practice to never open any attachments, unless you know the sender and are expecting an attachment from them.

You can learn more about identifying suspicious activity and phishing scams in our Identify suspicious activity, phishing scams, & potential fraud article.

I'll be here to help if there's any questions. Have a wonderful Tuesday!

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