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T
TB666
September 25, 2023
Question

Screen Suddenly black and white

  • September 25, 2023
  • 1 reply
  • 0 views

Has this happened to anyone else? I am updating my vendor list and this is the second time this has happened to me, forcing me to close Quickbooks (Desktop Pro 2021) and relaunch again. It's very frustrating. Please see image I attached.

1 reply

Fiat Lux - ASIA
Fiat Lux - ASIA
September 25, 2023

How big is your file size?

Try opening the sample file. Did you encounter the same issue?

T
TB666Author
September 25, 2023

My company file size is 64,240 kb. I have not tried opening a sample company file, simply because this only happens on the vendor screen (so far anyway), and as soon as I exit and reopen, it's fine again. 

AlcaeusF
AlcaeusF
September 25, 2023

Hi there, TB666.

 

I'm here to help fix the screen issue you're having in QuickBooks Desktop (QBDT).

 

When your QBDT screen turns completely black and white, it can hinder your ability to view the necessary information. In such cases, there are recommended solutions available to address this issue.

 

You can begin by utilizing the Quick Fix my Program tool found in the QuickBooks Tools Hub. This tool is designed to resolve common errors and issues within QBDT. To get started, you will need to download and install the QuickBooks Tools Hub.

 

Here's how:

 

  1. Close QuickBooks.
  2. Download the most recent version of the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen instructions to install and agree to the terms and conditions.
  5. Once done, double-click the icon on your Windows desktop to open the tool hub.

 

After that, run the Quick Fix my Program tool. Here's how:

 

  1. In the QuickBooks Tools Hub, select Program Problems.
  2. Select Quick Fix my Program.

 

Once done, open QBDT again and return to the Vendors list to double-check.

 

If the same thing happens, check out this article and proceed to Solution 2 for more troubleshooting steps: QuickBooks Desktop fields display black instead of white.

 

Also, to further guide you in managing the growth of your business and transactions in QBDT, I'd recommend checking out this article: QuickBooks Help Articles. It provides valuable guidance and offers video tutorials to help you navigate the product with ease.

 

Please let me know if you have follow-up questions about this or anything else. I'm more than willing to assist. Take care.

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