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DaneLamb
December 3, 2020
Solved

Script error after opening Desktop Pro 2020

  • December 3, 2020
  • 3 replies
  • 0 views

Getting "An error has occured in the script on this page"  Line:0 Char:0 Code: 0 URL:  https://prd-qbipd-aws1.intuitstatic.com/assets/merged/las_box-c859e75015c40087a226edb6e5ca18cdb5058339fda9dcdc27

and asks if I want to continue running scripts.  Tried Rebuild Data, but didn't find any errors.  Any ideas?  Thanks.

Best answer by ShiellaGraceA

I opened the Tool Hub and selected Desktop File Doctor, but the program (file doctor) crashed for some reason.  I even uninstalled/reinstalled Tool Hub but got the same windows dialog box that the program has stopped working.  I have Windows 10, and also turned off my antivirus (Avast) temporarily.


Thanks for getting back to me, @DaneLamb.

 

Appreciate the additional info (turning off anti-virus). Windows 10 is a supported Operating System for QuickBooks Desktop 2020. Just make sure to natively install it on your computer. QuickBooks requires you to use Windows natively and not through an emulator or virtual environment.  

 

If you have it natively installed, you'll want to use the QuickBooks Install Diagnostic Tool from the tool hub. Here's how:

 

  1. Open the QuickBooks Tool Hub.
  2. In the tool hub, select Installation Issues.
  3. Select QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
  4. When the tool finishes, restart your computer.

Once done, open your QuickBooks again. Getting the same results? Please continue Steps 3-5 in this article to resolve the issue: Fix QuickBooks Desktop install errors.

 

Let me know how it goes and I'm more than willing to assist you further. Have a great day.

3 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
December 3, 2020

Which QB Desktop year version and Windows OS do you have?

D
DaneLambAuthor
December 3, 2020

Hello, Windows 10 and using QB Desktop Pro 2020.

Jen_D
Jen_D
April 24, 2021

Thanks for joining this discussion, @han214t,

 

I want to know if you're experiencing the same problem other users in this thread are getting. Can you please post here what specifically is going on, so I can help you further? Any details will help.

 

In the meantime, proceed to repairing software to fix program issues in QuickBooks. To do that, follow the steps below:

 

  1. Create a back up your company file beforehand to avoid any accidental data loss.
  2. Reboot the computer and tap the Windows Start menu.
  3. Find Control Panel on the search field or select it from the list.
  4. Press Programs and Features then Uninstall a Program.

    Note: If you don't see Programs and Features, select Programs instead. Then select Program and Features.

  5. Pick QuickBooks from the list of Programs, then press Uninstall/Change.
  6. Click on Continue, or Next. then Repair.
  7. Press Next again then wait for the tool to start its diagnosis.
  8. Hit Finish when done.

 

To learn more about repairing QuickBooks and its complete steps, go to this link: Repair your QuickBooks Desktop for Windows.

 

If all else fail, I'd recommend that you work with our Technical Support Team again. Our representatives can run some tests on your company file to check what's causing this odd behavior. 

 

To get our Support, follow the steps below:

 

  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

 

Let me know how the call goes. I'll be right here if you need anything else with this company file error. Have a good one!

J
Jimmywick
July 13, 2022

The above error message appears when you try to access QuickBooks. The accounting software uses internet explorer as it default browser and a webpage issue may be preventing you from accessing it. In this case, configuring your Internet Explorer can help you fix it. Here are the steps you can follow:

  • Open Internet Explorer
    Go to the Command Bar and select Tools
    Select Internet Options and then the Security tab
    Add .intuit.com to trusted sites
    Click Trusted Sites.
    Once the Trusted sites window opens, un-check Require server verification (https:) for all sites in this zone
    Type .intuit.com In the Add this website to the zone field
    Remove all the other sites from the list in reference to intuit.com as .intuit.com will now cover all intuit sites

 

  • Open Internet Explorer and from under the Tools select Internet Options.
    Next, close the Trusted Sites window
    Uncheck the option for Enable Protected Mode
    Close Internet Explorer

Regards,
J Wick

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