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It's good to see you here today, @AN34. There are many possible reasons why you're receiving this issue. Let me guide you on how to resolve this concern. 

Sometimes, your browser cache can become filled and cause issues when accessing your QuickBooks Online (QBO) account. I suggest running QBO in a private or incognito browsing mode. This way, it helps your computer or device run optimally and regain some storage space to continue working seamlessly. 

See these keyboard shortcuts to open a private window of supported browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

For a detailed step-by-step process in clearing your cache, check out this article: Clear cache and cookies to fix issues when using QuickBooks Online. 

After doing so, use this reference as a guide in searching the transactions you want to pull up: Search for transactions in QuickBooks Online. 

Additionally, check out this article to help you run reports correctly in QBO: Run reports in QuickBooks Online. 

You can let us know once it works. Feel free to post here again if you have any additional questions related to the program. We've got you covered, and we'll get back to you. Take care.