Searching for transactions

Hi there, Wingwalker.

I understand how important it is to look for the duplicate transaction in your check register. Rest assured, I'm here to assist you in fixing this. 

Sometimes, our browser fills too much cache, which could cause malfunctions to some features or slow down a website. As of now, I can guide you on troubleshooting your browser to ensure it runs with QuickBooks efficiently. Let's start with accessing QuickBooks Online using incognito mode or a private window.

Here are the shortcut keys to go private mode in a browser:

For Google Chrome / Microsoft Edge / Opera:
 

• Windows: Ctrl + Shift + N
• Mac: Command ⌘ + Shift + N

For Firefox:
 

• Windows: Ctrl + Shift + P
• Mac: Command ⌘ + Shift + P

For Safari:
 

• Shift + Command ⌘ + N

If this works, you can proceed to clear your browser's cache and cookies to clear temporary files running in your browser that have caused the malfunctions. Otherwise, you can also use other supported browsers to ensure it runs QBO efficiently.

After that, you'll be able to look for the duplicate transactions by amount in the search bar. Here's what it would look like: 

Here's an article that can help you in the future when dealing with banking transactions: What to do if you can’t find downloaded transactions in QuickBooks Online.

Feel free to leave a reply if you have additional concerns with searching for a duplicate transaction in QuickBooks Online. I'm always here to assist you.