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A
adrian007
November 6, 2023
Question

Self employed website won't load

  • November 6, 2023
  • 5 replies
  • 0 views

I have tried to access the desktop website to try to connect my bank (hasn't synced for 10 days and there is no issue at the bank) but the website will not load. I have cleared cookies and caches, opened incognito browsers, but the website still will not load.

    5 replies

    F
    FateCandylaneT
    November 6, 2023

    Hi, Adrian007. I recognize the relevance of having your banking account connected with QuickBooks Self-Employed. Managing online bank transactions isn't easy when things aren't working on our end, thus, I've come to help share additional insights to have these entries synced efficiently.

     

    Beforehand, may we know if you've encountered any specific errors when accessing and trying to connect to your bank using the website? What financial institution you want to integrate with QuickBooks? Any additional information is much appreciated as this will help us identify further and provide accurate information.

     

    For now, we may consider accessing the website using other supported browsers to ensure timely versions are updated and have a seamless experience with QuickBooks.

     

    However, if the issue persists, we suggest contacting our QuickBooks Self-Employed support team to have your account reviewed. They have the necessary tools to further investigate and provide real-time assistance in rectifying your concern. To do this:

     

    1. Go to Help (?) and select Contact Us. If you’re using the QuickBooks Self-Employed app, tap the + button and click Ask QB Assistant.
    2. Enter Talk to a human and select Continue.
    3. Select which way you want to connect with us.
    • Have us call you - Get a call from a support expert.
    • Chat with us - Start a conversation with a support expert.

     

    Furthermore, I'm adding this helpful resource to guide you in reviewing your downloaded bank entries: Categorize transactions in QuickBooks Self-Employed.

     

    We'll always be available anytime you additional assistance when managing bank entries and integrations. Just keep us posted in this thread, and we'll be sure to get you covered.

    M
    mprein
    November 6, 2023

    Cant get online either.   App work fine.   Not Safari or Chrome.  

    Also cant find the help button or contact up schedule a call 

     

     

    M
    mariyaleona
    November 6, 2023

    I am also having this same issue.

     

    The website will not load and hasn't for the last hour. VERY annoying as I have invoices to send.

     

    What a shame they haven't said anything on twitter. I can't even contact the help center - what terrible customer support with self employed. 

    M
    mariyaleona
    November 6, 2023

    Yup same here. 

    J
    JamaicaA
    November 6, 2023

    Let me turn around this experience by ensuring you'll get the support you need to access your QBSE account.

     

    As this issue has persisted for you and other users, it would be best to contact our Team outside the program for assistance. Just select QuickBooks Self Employed as the product and enter your concern. Once done, click Continue. To proceed, go to this link: QuickBooks Support.

     

     

    Read the Get help if you can't sign in to your account article for more information. This is a scenario-based troubleshooting guide to help resolve your login issues.

     

    If you need to change your user ID, password, email address, or phone number, refer to this link for the complete steps: Update or change your Intuit Account sign-in information.

     

    Please be reassured that our Support Team will help you resolve this issue. If you need help with handling other QuickBooks tasks, just let me know. Stay safe.

    B
    BradWellens
    January 11, 2024

    This continues to be an issue.  I have talked to Support who insist nothing is wrong.  But it has been months since QB would load.  Any resolution?

    J
    JanbonN
    January 11, 2024

    Hello there, Brad. This isn't the service we want you to experience.

     

    Upon checking, there's no reported issue with QuickBooks Self-Employed (QBSE). You can go to this link to check on the status of the program.

     

    To resolve this problem, let's start with some troubleshooting steps. Please open an incognito or private browser window using the following keyboard shortcuts: 

     

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P
    • Safari: Command + Shift + N

     

    Once you have opened the browser window, log in to your QBSE account and see if the program will run properly. If it does, proceed to clear your browser's cache. This process will remove and fix specific issues and help the program run optimally. Additionally, you can use other devices and supported browsers to ensure everything works as expected.

     

    Although you have already contacted our support team, I recommend contacting them again to investigate further what's causing this issue. They have the necessary tools to check your account in a safe environment.

     

    Additionally, here's an article about reviewing your downloaded bank entries: Categorize transactions in QuickBooks Self-Employed.

     

    Let me know if you need further help with QBSE-related concerns. I'll be here to provide assistance. Take care!

    C
    champ87x
    March 9, 2024

    I have tried multiple browsers (Chrome, Safari, Firefox) and have cleared the cookies, data, etc., for all of them. However, I still can't get QuickBooks Self-employed to load. I have also tried using the phone app, and it never loads. 

    I
    Irene R
    March 9, 2024

    Hi there, Champ.

     

    I assure you that this is not the service we want you to experience while using our QuickBooks Self-Employed.

     

    I acknowledge that you've performed different troubleshooting steps in an attempt to fix this matter and have also used the mobile app. However, since the community is a public forum, we can’t access any information in your account and give you the right actions towards the issue. , I recommend contacting our support team, which can open your account in a secure environment and assist you with step-by-step guidance to solve your QBSE loading issue.

     

    To reach our support team, you can follow the steps below:

     

    1. Go to your QBSE account, then tap the + button and select Ask QB Assitant. 
    2. Enter “talk to a human” and click on Continue.
    3. Select which way you want to connect with us.
    • Have us call you - Get a call from a support expert.
    • Chat with us - Start a conversation with a support expert.
    • Ask the Community - You can submit your question to the QuickBooks Community or see replies from experts and other customers.

     

    You can also use our direct link to reach out to our QBSE chat support. Know that, they are available from Monday to Friday, 6 AM to 6 PM, and Saturday, 6 AM to 3 PM PT.

     

    Additionally, you can check out this article to learn the basics of QBSE: Overview of QuickBooks Self-Employed. 

     

    If you have any further inquiries concerning your account, let me know by commenting below. I’m just a post away.

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