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November 28, 2023
Question

Send a payment reminder in QuickBooks Pro Desktop that will send customers copy of EVERY open invoice EVERY week, repeatedly until paid

  • November 28, 2023
  • 1 reply
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I am trying to setup a payment reminder in QuickBooks Pro Desktop that will send customers copy of every open invoice (invoice with balance due) every week.  After fighting through payment reminders, it seems that  the reminders are only sent once when the group selection criteria and schedule are met.  I setup a simple group that included all customers with a balance over 0, and customer type not "don't send payment reminders".  I scheduled it to be sent 7 days after due date.  The first time it worked fine, and ALL customers who had an open balance were sent a reminder with ALL the invoices that had an unpaid balance.  Yay!  The following week, strangely, only invoices that just become 7 days old and with an open balance were included! All the other invoices that were 15 days old, 30 days old, 45 days old, etc, were left out.  I think a work around is to create more schedules, one for 7 days old, one for 15 days old, another 30 days old, 45 days old, 60 days, etc  But i think the limit is 5 schedules, and doing it this way is unwieldy and cumbersome.  Isn't there a way to just have QB send the reminders with every open invoice to everyone who has an open balance, 7 days old?  Help!

1 reply

Angelyn_T
November 28, 2023

Thank you for sharing a detailed view of your concern, Manning. I can assist you in setting automatic payment reminders in QuickBooks Desktop (QBDT) to notify your customers of their dues.

 

Yes. A reminder is limited to 5 schedules only. I understand you require more schedules to remind your clients of every overdue transaction. 

 

While that's the option now, you may add a New schedule with identical information to the existing one (customer group, field. operator, value, customers, and more).

 

  1. Tap on New Schedule from the Schedule payment reminders page.
  2. Select the same group from the Send Reminder section.
  3. Add a new schedule, then Save.

 

I'm adding this screenshot as your visual reference.

 

On top of that, you can also proactively send a feature request about the ability to send reminders with every open invoice to all customers with a balance outstanding for seven days.

 

To start:

 

  1. Go to the Help menu, then Send Feedback Online.
  2. Tap on Product Suggestion
  3. Enter your feedback suggestion.
  4. Click on the Send Feedback button.

 

On the other hand, I'm adding this material for more hints on creating payment reminders for invoices and statements: Create automated payment reminders for invoices and statements.

 

Once your customers settle their invoices, receive and record the payment immediately. Check out this article as your reference: Record an invoice payment.

 

I'm always here to assist you further with payment reminders for your customers' invoices. If you have follow-up questions, rely on me by leaving a comment below.

December 4, 2023

Thank you for taking the time to reply to my question. It seems that the issue is the way QuickBooks conceived the payment reminder.  Instead of the ability to remind a customer to pay a group of open invoices, based on selection criteria, on schedule, until the invoices are paid, the reminders go out only once, as a way of reminding a customer who "forgot" to pay one time. I understand that you can also setup up to 5 schedules, so you can reminder the customer up to 5 times.  But that does not the same as what I described that I think would be a much more useful feature, and in available on competing ERP systems.

The way I understand what you are saying, I can create a new schedule every time I want to send a copy of all the open invoices to all the customers in the selection criteria.  While that's a manual process, I think its is a good work around, and I will try it tomorrow.  I will also make a product suggestion.