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June 22, 2022
Question

Send invoice using my company email (not gmail or intuit). Possible or not?

  • June 22, 2022
  • 5 replies
  • 0 views

So, I only communicate with my customers, including sending invoices, using my company's email - which has a specific domain name.   I only see two options for sending invoices using QuickBooks Online.  The default is an intuit email account.  The alternative option is listed to a gmail account.

 

Is it possible to adjust, configure, or set QuickBooks Online such that invoices are sent using my company email (which isn't a gmail or intuit email account)?  

 

 

 

5 replies

June 22, 2022

Hello there, @Peter Vaughn.

 

I'd like to share some insights about sending invoices using a non-Gmail email address.

 

Right now, the option to send invoices using another email other than Gmail is unavailable in QuickBooks Online. We're hoping to add more email providers in the future.

 

 As a workaround, I recommend integrating your QBO company with a third-party application that will allow you to do such. You may visit the Intuit Marketplace to check for available apps that you can take advantage of.

 

Furthermore, you can save the invoice as a PDF and then send it outside QBO using your company email. Here's how:

 

  1. Go to the Sales menu and select Invoices.
  2. Open the invoices you're working for.
  3. From the bottom, click on Print or Preview.
  4. Download the invoice as a PDF then save it.

See the photo below for reference:

 

 

Learn more about how you can handle invoices and other sales forms by reading these modules below:

 

You already know where to find me in case you need more help with managing invoices. Just comment down below. I'm here to help always. Have a good day!
 


 

June 22, 2022

Thanks, but, I've decided to continue sending invoices as I have in the past - using my company email and pdf that is easily generated without the complexities.   

December 5, 2023

this is terrible, i can't believe that i was able to send invoices using my company email last year, and ever since this year update I can't.

I expended 2.5 hours trying to make this email issue work with your (QB) customer service, and we were never able to make it work.  I work with my email provider, and we couldn't make work either.

I notice that when I email my customer from QB, the first thing it comes up is QB company name, and the sender is "Intuit E-Commerce service".   I didn't authorized QB to represent my company to my customers.

And the bottom of the email, QB advertise, 

this is not the correct way to make business.

April 30, 2024

For folks still looking for a solution to this, Fazeshift (https://www.fazeshift.com/) just launched the ability to send QuickBooks invoices directly from your company email using a custom domain. 

 

It integrates w/ your QuickBooks and can do invoice PDF attachments, include payment link in email, etc. 

August 3, 2024

With Turbo AR (https://www.turboar.io/), you can seamlessly send QuickBooks invoices directly from your company domain email. Turbo AR also sends reminders via SMS and WhatsApp, offering deep integration with QuickBooks payments

November 20, 2024

It's been YEARS and there is STILL no solution to this issue?  Almost all my invoices to customers end up in junk or spam resulting in me having to set aside an entire work day a month to chase overdue invoices. And do not recommend that I instruct a bunch of seniors to whitelist an email address that's been flagged so much as spam, it defaults to junk. You keep raising our monthly subscription fees but the only 'innovations' you're coming up with are to change the interface making it more clunky and ugly or use more AI to make yourself *look* like you're keeping with the technical times.  Let me tell you something: Keeping up with the times meant being able to send our invoices from our own domains a decade ago.  And please stop asking us to leave feedback - it's been done and you simply don't care. Either fix it and get with the actual times, or ADMIT THAT YOU CANNOT instead of dragging people along with the belief that, one magical day, this might actually work if enough people "leave feedback".

You and Microsoft must sit at the same table during lunch and swap ideas on how you can further extort your customers while cushioning your shareholder stock options and providing no REAL support. 

November 20, 2024

**Applause**   VERY well said, @AnalogyConsulting