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Jeffah78
January 16, 2024
Question

Sent invoices are showing up in bank register as payments made from our bank account

  • January 16, 2024
  • 1 reply
  • 0 views

I had a call with Quickbooks support yesterday, and after review, I was told that the debit was showing up in our register because there was no invoice number associated with the invoice I had created. I was told that manually adding an invoice number should automatically delete the "payment" in our checking account.

 

I manually added Invoice numbers to the 2 invoices in question, but the "payments" remained in our register.  

 

I started another chat with support, and was told to delete the payments from the register, but the pop-up I received before deleting them read: "This is just one part of a split transaction. Deleting it will remove the whole transaction. Are you sure you want to delete?"

 

I'm not sure what the other half of this transaction is, so I didn't delete it. Curious to know how to solve this issue.

1 reply

Shania_C
January 16, 2024

Hi there, @Jeffah78. 

 

Allow me to share some insights on handling your sent invoices showing up in the bank register as payments made from your bank account in QuickBooks Online (QBO).

 

Your transactions in the bank will actually show as payments since they're real-time transactions. Here are some potential causes and solutions to this issue:

 

To help you with your query, let me suggest some steps that might help you resolve the issue. First, it would be helpful if you could provide information on how you recorded the invoices in QBO. To begin, I suggest you grab your bank statement and cross-check each transaction in QuickBooks to see if they match. If all of your transactions in the QuickBooks register match your statement, then it might be due to how you recorded the split transaction. If you find that the transaction is incorrect, you can undo it and exclude it to remove it from your records. Please note that adding a number to an invoice won't delete the payment unless you use the delete option to remove the payment. I hope this clears thing up.

 

If you have connected your bank account to QuickBooks Online for automatic bank feeds, the system may mistakenly interpret the sent invoices as payments received in your bank account. To resolve this, verify that the bank feed transactions are being categorized correctly. You may need to adjust the settings to ensure that sent invoices are not reflected as payments in the bank register. It's also possible that there was an error in data entry or a misunderstanding of the transaction process. Double-check the entries to ensure that the sent invoices are not mistakenly recorded as payments in the bank register. Correct any misclassified transactions to ensure the accuracy of financial activity.

 

 

To address this issue effectively, it's essential to review the specific entries in the bank register, the settings for bank feeds and rules, the integration with payment systems, and the overall data synchronization processes within QuickBooks Online. By identifying and resolving the root cause of the discrepancy, you can ensure that sent invoices are accurately reflected in the financial records without erroneously appearing as payments in the bank register.

 

The following article will help you initiate your task:

 

 

Please feel welcome to send a reply if there are any additional questions about sent invoices showing up in the bank register as payments made from our bank account. Have an awesome day!

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