Question

Ship Manager not sending digital commercial invoices

Forum|Forum|2 years ago
October 9, 2023
3 replies
0 views

For many years, I used the built-in ship manager to successfully ship using Fedex. But I have now switched to UPS, and the ship manager does not send digital commercial invoices to UPS for international shipments. In Settings, I have checked, "Account has Paperless Invoice Enabled". It still doesn't work. I don't see any other check boxes about commercial invoices.

I have called QB customer support, and it seems that no one knows how to reach the software department that created the Ship Manager. I have also tried to reach someone at UPS that works with QB with no luck.

I am hoping someone in the QB Community will help me solve this so I can stop having to send Commercial Invoices by email the day after I ship international packages...which also causes delays.

Thank you.

[Removed]

QuickBooks Desktop

JessT

Hi Steve,

I understand the challenges you're experiencing with Ship Manager not sending digital commercial invoices when using UPS for international shipments. It can be inconvenient to manually send commercial invoices by email after shipping, causing delays in the process.

Since you have already checked the Account has Paperless Invoice Enabled option in Settings, it's unlikely that it hasn't resolved the issue. I recommend reaching out to our QuickBooks Desktop Support again and expressing your specific concern about Ship Manager's inability to send digital commercial invoices when using UPS. They should be able to provide you with further guidance.

If you have other questions in mind, you can always go back to this thread. I'm just right here to continue helping you. Take care!

D

DivnickAuthor

Unfortunately, Support wasn't able to help...spent over an hour on the phone, and they have no idea how the ship manager works. The internal code in the UPS Ship Manager within Quickbooks is broken, and no one seems to know what QB department is in charge of that code. I am desperately trying to talk with someone who knows about the internal workings of the Ship Manager. There has to be someone at QB who built this with the cooperation of UPS. I would very much appreciate it if you could find out who that is and let me know their contact info or have them contact me.

Thank you.

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R

Rea_M

I wish I could make this better, Divnick. However, since the Community is a public forum, and we'll need to collect some personal information to pull up the internal workings of your account's Ship Manager, I encourage you to reach out to our Technical Support team again. They can further investigate the cause of the issue and get this fixed in no time. Here's how:

Go to Help, then select QuickBooks Desktop Help.
Select the Contact Us button.
Enter a brief description of your concern in the What can we help you with? field and click Continue.
Choose a way to connect (Chat or Callback).

Once everything is all set and you may want a detailed answer to your FedEx, UPS, or USPS-specific questions, we highly recommend visiting the Intuit QuickBooks Shipping Manager page and checking the FAQs section.

Let me know if there's anything else you need or further questions about QuickBooks Shipping Manager. I'm always ready to help.

C

cja1910

Shiprush wrote the program to interface with Quickbooks. It's still not working. Paperless Commercial invoicing is selected, two labels print, one for she shipping method and the other for the paperless invoice. After UPS has picked the package up we recieve an email 1-2 days later stating they cannot see or read the electronic version of the paperless invoice. It's very frustrating.

D

DivnickAuthor

I totally agree. I am now shipping multiple international shipments per day, and so EVERY DAY I receive emails asking for the Commercial Invoices. It is costing UPS time and me time, and it delays the shipment. This is not very professional for a company that prides itself in good customer service. UPS should be the motivated entity to get this fixed. I would imagine it would be an easy solution for the code writer at Shiprush.

I just sent an email to the Shiprush customer service at [email address removed]. I encourage you to do the same. Maybe someone there will take care of this.

C

cja1910

I would love to find out how the first reference number can be changed to the PO number. It's some type of 000000 strike number that means nothing. I should state I'm 99% sure that Shiprush writes the code for the interface. I apologize if I'm incorrect on this.

B

Buynet

Test, I think they blocking me from answering.

B

Buynet

Guess not.

Shipping manager is not supported by QB. Even through they brag about its free to use if you sign up and pay for their software. I'm paying $7000 a year for Enterprise and every new release QB does, it breaks something useful. I've tried many times to get help for the shipping manager and they all say, call UPS or call Stamps. None of the customer service agents know anything about the product.

I'm looking at Acumatica, Sage and Netsuite because of QB lack of carrying about customers needs, only quick call backs from robots. I suggest you explore those options if you are using Enterprise.

C

cja1910

Reach out to Shiprush. They built the interface for Quickbooks, maybe some day they will get it fixed. I would stay away from Sage. We switched from their platform which had no support, charged more for their Sage 50 product and never updated it. Quickbooks Enterprise works so much better than Sage 50 on so many levels. I too wish the Shipping interface was fixed and am hoping someday there's more options to add customer po's to the shipping label too. So far after two years Quickbooks isn't perfect but much better than what we had. You're not alone with your frustration.

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