I'll ensure you get routed in the right direction of support to get this sorted out, @fudgiedudgie.
Another way to reach out to our QuickBooks Desktop Support is by getting their contact details through this article: QuickBooks Desktop Support. You'll have to scroll down to the bottom part and see their contact information from there.
You may consider checking our support hours when contacting our support so they can address your concerns promptly.
If you need more tips and related links while working with QuickBooks, you can check our help articles.
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