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skinfxinc
October 4, 2021
Question

SKU Numbers missing from Purchase Orders when printing and sending

  • October 4, 2021
  • 3 replies
  • 0 views

I have been using QB since 2012 and QB Online since 2016 and the Purchase Orders are a serious pet peeve with me, since I moved my business to QB Online in 2016. 

 

Despite several dozens of phone calls and emails  with QB this is still an issue with us.  When you generate a Purchase Order the SKU column shows on the screen, however when you go to print the PO or send it to your vendor this column disappears.   SKU numbers are very important to our vendors as it is the main way they can identify products in our order and so we can be assured they will ship us the correct product(s).   I have some vendors that will no longer accept our QB PO's because the SKU numbers are not on the PO's.  

 

Why is this happening and why is it so hard for QB to fix. 

 

Incidently, this same SKU number appears on an invoice (to our customers) and shows up when we print of email the invoice - however generally customers don't care about the SKU number or it's association to a product. Product description is all they need on the invoice.    

 

At one point QB suggested that we enter the SKU number in front of the item description for all our products.  This is not a fix! and would take my staff days and days to do - we carry thousands of products, not to mention it would mess up my product category system.  

 

See attached Image 15 (Purchase Order showing the SKU column), Image 16 (print screen showing SKU column not showing. 

3 replies

KlentB
KlentB
October 4, 2021

Hi  there, skinfxinc.

 

I understand that your vendors need the product SKU of each purchase order you send. While this feature is unavailable, I'd encourage sending feedback to our Product Development Team to help improve your QuickBooks experience. 

 

We're closely monitoring the ideas and suggestions of our customers and take them into consideration when prioritizing feature development. When you're ready, here's how to submit feedback:

 

  1. Sign in to your QBO account.
  2. Click the Gear icon at the top, then choose Feedback.
  3. Enter the new features you would like us to add in the description box.
  4. Select Next to send feedback.

In the meantime, you'll want to consider using a third-party application that best suits your business needs. You may visit our QuickBooks App Market or go to the Apps menu to find one. Here's how:

 

  1. Select Apps from the sidebar menu.
  2. Go to the Find Apps tab.
  3. Enter a keyword in the search bar or click the Browse category button to filter the results.

For additional tips and resources while working with your vendor transactions, you can browse a topic from this page: Expenses and vendors.

 

You can always find me here if you have any other concerns or further questions about purchase orders. Stay safe and have a good one.

S
skinfxincAuthor
January 25, 2022

I have sent a feedback request for this feature every year for about 5 years now.  QB still has not resolved this issue.  Obviously our feedback isn't taken seriously lol!

    T
    TimelessTula
    January 25, 2022

    Agreed!!  They have never responded to several of my issues.  Never.  I currently have another serious one, and no help from tech support and nobody has followed up.  

    T
    TimelessTula
    November 15, 2021

    I 100% agree with this post.  It's unacceptable that SKUs don't print and that it has not been a priority for QBO for over a year now as I have made multiple requests.

     

     

      P
      primelines
      July 16, 2022

      I think I've found a fix:

       

      1.  Edit the Product/Service > Purchase Information > "Description on Purchase Forms" > ENTER YOUR SKU HERE

      2.  Go to Custom Forms Styles > Edit your "Standard Form" to make sure the Content includes the "Description".  Then click "Edit Labels and Widths" and change the label on the description box to "SKU".  

       

      When you go to print your PO it will show.  However, if you're using "Description" on your invoices, you will want to create another Custom Form for you Invoices and set it to default.  Otherwise, the header will show as "SKU".  

       

      Good Luck! 

      J
      Jitswaati
      January 12, 2023

      I selected 'Airy Classic' form style and then select content . You can edit each section of the Invoice right here ! There is an option to select SKU . After selecting SKU you can preview and then you can print ! You will see that it prints with the SKU number ! All these you can even do while printing the Invoice !!! Go to Print preview and select ' Edit PDF settings ' !

       

      Good luck !

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