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cow-lumbus
May 14, 2024
Question

So does Intuit/QB sell off our information to 3rd party support vendors?

  • May 14, 2024
  • 3 replies
  • 0 views

So last year we did something we had never done before. Rather then buy standalone version of QB for the last 25+ years we got on a subscription for QB+, don't recall why but that was our solution before getting approval to migration to QB online. 

 

So the painful process was talking to overseas sales to get this setup...it took way to long and was way to painful. It was terrible. 

 

Now we get calls (on my personal cell phone that I setup for two factor authentication) for selling support and now I'm getting calls about our subscription expiring and need to renew...although it just auto renewed. These calls do not sell like a legit Intuit call (although they maybe) but in stead sound like scam artists especially since if they were Intuit employees they would see we have renewed. 

 

What's the deal here? 

    3 replies

    S
    SIAB
    May 14, 2024

    You should login to your CAMPS immediately and change your phone number.

    R
    ReymondO
    May 14, 2024

    Hey there, @cow-lumbus.

     

    We’re dedicated to ensuring the security of our customers' information and systems. Our security notices provide an up-to-date list of the latest fake Intuit emails, customer support scams, and steps to take if you suspect a scam. This will help you recognize scams and protect yourself.

     

    I suggest reaching out to us with your privacy and security questions by clicking this link here: https://security.intuit.com/contact-us/?_ga=2.79215261.809275135.1715599830-690739191.1715247074 

     

    Then, go to the Report technical support scams section and click Email security@intuit.com to report the issue. 

     

    Additionally, you can review your subscription status in the Customer Account Maintenance Portal (CAMPs) by following these steps:

     

    1. Sign in to camps.intuit.com.
    2. Find your app or subscription in the Products & Services list.
    3. Select Details, then click Download.


    Moreover, I've included this article as a reference in updating or changing your business or contact names associated with your Intuit Account: Update business or contact names on your account.

    If you have any additional questions about managing your subscription, please let me know. I'd be happy to help. Have a great day!

    J
    Just_me
    May 14, 2024

    It IS a scam.  We get them ALL the time, no matter what phone number we use. 

    Just tell them  you know it's a scam and to leave you alone.  They eventually stop calling.  

    D
    DebSheenD
    May 14, 2024

    It's our priority to help ensure your personal information is secure, @cow-lumbus. 


    We're committed to ensuring the security of our customers' information and our systems. We help you spot when scammers spot you. Our security notices provide an up-to-date list of the latest fake Intuit emails, customer support scams, and steps to take if you think someone is trying to scam you.

     

     You can use the link I've included below to report this to the Security Team: Intuit Privacy and Security site if you find the reseller of the product suspicious, like reporting a potential technical support scam. 

     

    If you have additional questions about security and QuickBooks, feel free to place a comment by hitting the Reply button. I'd be happy to help. Stay safe and well! 

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