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cow-lumbus
May 14, 2024
Question

So I canceled my QB Plus Annual and was charged anyways, now what?

  • May 14, 2024
  • 1 reply
  • 0 views

So I set a reminder to cancel QB Plus (desktop) with an annual subscription. I might have cut it a little close as I canceled it on 4.9.24 and the next day we were charged over $900.00. I put in a request (somewhere) for a refund request as we are moving to QB Online....but nothing. Nobody got back. 

 

Last time I called a number with Quickbooks is was an hour and half of torture with overseas help that was NOT helpful. 

 

Any chance we are going to get that money back before migrating to QBO or should we consider this lost based on communication and support from Intuit? 

1 reply

S
SIAB
May 14, 2024

Did you visit the following reference?

https://quickbooks.intuit.com/learn-support/en-us/intuit-refund-requests/how-do-i-request-a-refund-for-my-quickbooks-product/01/434450#M9324

 

Otherwise, You can ask for help from a partner.

JenoP
JenoP
May 14, 2024

We'd like to let you know that we're committed to resolving this matter promptly to ensure you receive the refund, cow-lumbus.

 

Please be aware that the system will automatically process the charge on the renewal date. The cancellation might have been submitted after the charge was taken out. 

 

However, QuickBooks Plus offers a 60-day money-back guarantee. This means that if the cancellation is done within 60 days of the transaction date, you are eligible for a full refund.

 

You can read more details about this here: QuickBooks Desktop Cancelation Policies. 

 

You mentioned that you've previously contacted our support team about this. However, I would still recommend reaching out to them once again. They can review your account to confirm the cancellation and verify the status of your refund.

 

Here's how to reach out to them:

 

  1. Go to the Help menu and select Contact Us.
  2. Click Contact Us at the bottom of the pop-up window.
  3. Type in a short description of your concern and click Continue.
  4. Log in to your account and select between Chat and Callback.

 

I also want to share these articles with you as extra resources and direction as you make the transition to QuickBooks Online:

 

 

You're always welcome to revisit the forum if you need additional assistance during your transition to the online platform. We are committed to ensuring that everything is sorted out for you.

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