Some of my activities are missing.

I’ve got some actions you can take to retrieve your quotes and invoices, @info-pearnstrees.

An online platform like QuickBooks Online (QBO) uses the browser’s cache to run faster. However, this can sometimes become corrupted, which can affect program functionalities and lead to unusual behavior, such as missing transactions.

In this case, I’d recommend accessing your QBO account through an incognito or private window as the first troubleshooting solution. Incognito Mode is an online privacy feature that prevents your browsing history from being stored. Here are the shortcut keys below for quick navigation:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

From there, check the missing entries. If you’re able to see them in your transaction list, get back to your regular browser and clear its cache. Doing this helps the program to run smoothly. You can also use other supported browsers as an alternative.

In case you’re unable to find the lost transactions, you can utilize the Audit log to review users and account activities. If someone deleted them, you need to recreate the events to recover the information.

If you’re interested in learning more about recording invoice payments and making deposits, check out these guides for complete workflows and to ensure everything matches your bank statements:

• Record invoice payments in QBO
• Record and make bank deposits in QBO

Please feel welcome to reply if you need further assistance managing your transactions. I’d be more than happy to help. Take care always!