Something is not right

This is the third time in the past 8 months something like this has happened. The first time - as new users of QBO - we panicked thinking we had lost our data (even though it's cloud based). Then after a few hours it was all back, along with many duplicate transactions because we couldn't find the POs we were creating and kept trying to create them over and over.

It happened again a few months ago. Same exact issue that lasted a few hours (right in the middle of the day conveniently). I can only suggest hanging tight and wait for things to come back. It's just a matter of checking until you see things return to normal... since there is no communication from QBO on what has happened or when it will be restored.

Needles to say (and I'm sure I know I'm preaching to the choir) but this should not be "a thing" with a global cloud accounting system used by huge numbers of individuals and companies all over the world. 

Shame on you QuickBooks!!

I appreciate you taking the time to share your concerns and perform the troubleshooting steps, Taum. I'll ensure to point you in the right direction to help resolve the error issue you've encountered.

We've received similar reports regarding the Advanced Search not working in QuickBooks Online (QBO). Thus, I highly recommend contacting our live support team again so they can add you to the list of affected users. Once added, you'll be notified via email with any updates regarding the resolution.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to the Help menu and select Contact Us.
3. Enter your concern and click Continue.
4. Choose between Chat with us or Have us call you.

For information and to learn about the support hours, please refer to this article: Get help with QuickBooks products and services.

You can refer to this article as a detailed guide to help you locate and modify transactions within your account registers. This way, you'll be able to efficiently manage and update your financial records whenever necessary: Find, review, and edit transactions in account registers in QuickBooks Online.

In addition, we can pull up several reports in QBO to get an overview of your business transactions. They offer critical information about your company and display its financial status.

We appreciate your patience as we work through this matter. If you have more questions regarding the issue of the advanced search feature, leave them in the comments below. We'd be willing to provide the necessary help.