Question

Something’s not quite right Cannot read property 'getMonth' of null ever get this ?

Forum|Forum|5 years ago
May 20, 2021
4 replies
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Something’s not quite right Cannot read property 'getMonth' of null Has anyone gotten this?

QuickBooks Online

Hi there, deb9.

I checked our records and I can't find any alerts of investigation that's related to this error. Can you tell us what button you clicked or what page you got this error?

We just want to make sure that we give you the right steps that can resolve the issue.

We'll look forward to your reply. Thanks.

C

cn85

Hi, I get this same error.

When I try to view the transaction register for my credit cards, it displays a blank page with the error;

! Something's not quite right.

Cannot read property 'getMonth' of null

JasroV

Nice to have you joined this thread, @cn85.

I can share with you some troubleshooting steps to get around the error message. I recommend logging out and logging in to your QuickBooks Online (QBO) account. This will refresh the connection and for any changes to take effect.

If this is not the access, I suggest accessing your account on a private or incognito window. This way, we can check if this issue is caused by browser cache.

The browser uses cache and cookies to help load web pages faster on your next visit. However, this can cause odd behavior that affects the views and performance of QBO. Using a private window is the best way in identifying the issue as this doesn't save any junk files.

To open an incognito window, you can follow these keyboard shortcuts:

Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser)
Press keys: Ctrl + Shift + N (Google Chrome browser)
Press keys: Command + Shift + N (Safari browser)

If you’re able to view your transaction register I’d suggest deleting your browser cache to refresh the system. If the issue persists, I recommend using other supported browsers. This way, we can identify if this is a browser-integrated issue.

Once you're all set, you might want to check this link for guidance: Reconcile an account in QuickBooks Online. This can walk you through the steps in matching your bank and QuickBooks balance seamlessly.

I'll be around if you have other follow-up questions managing your transactions. Just tag me in your reply and I'll get back to you as soon as possible. Stay safe!

G

Goldy

Yes, and I signed out and back in and still doesn’t work. Any suggestions?

Jen_D

Thanks for joining this discussion, @Goldy,

If you followed the steps on this thread, but still getting the same error, I recommend getting in touch with our Support Team this time. This way we can get this issue reported to our engineers for a fix.

Follow these steps to contact our support:

Open a browser in your iPad and paste this link: http://qbo.intuit.com/.
Go to the Help menu in QuickBooks, then choose the Search tab.
At the bottom click on Contact us.
Enter the keyword Account Management and Billing in the What can we help you with? box.
On the next screen, scroll down to How would you like to connect with us section.
Choose Chat with us to initiate a discussion with a live agent.
Enter you account contact information then press Get a chat.

If you need further assistance with other things in QuickBooks, I'll be right here to help. Have a nice day!

J

jbogaert

I am getting this error now.

S

SarahannC

Hi jbogaert, Appreciate you for joining this thread and letting us know that you're also experiencing the same behavior. I'm here to help you fix that error.

Can you share what part or specific area in QuickBooks this error occurred? Any details highly is appreciated.

Also, have you tried performing the solution shared above? If not yet, we can try those details. It's likely a result of a browser error. If that's the case, we can use a private browser to prevent storing additional cache files that may be causing this kind of error message.

Step 1: Use an incognito window:

Here are the keyboard shortcuts to open a private browser:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

Step 2: Delete cache and temporary internet files:

If the error disappears, we can clear cache and temporary internet files to optimize the browser's performance. It will also help delete the information stored in the cache.

Step 3: Use other supported browsers in QuickBooks:

Google Chrome: version 78 or newer
Mozilla Firefox: version 76 or newer.
Microsoft Edge: version 75 or newer
Safari: version 12 or newer (Mac only)
Opera: version 68 or newer
Samsung: version 10 or newer

Also, we can visit our QuickBooks Online Help Articles. This page contains information about handling subscriptions, transactions, reports, taxes, and company data.

I'm always around to help you fix the error you received unexpectedly in the program. Let me know if you have more concerns by posting below. Take care and stay safe.

O

okkimbo

I had this issue. Tried deleting my cache and that didn't work, so I deleted my cookies and it fixed the problem.

Hope that helps.

K

Kenny79

I've got the same problem. I've logged out. Logged in on a separate browser. Disconnected my bank and reconnected but its still the same

MJoy_D

Hello, @Kenny79.

Can you tell me more about the bank that you're having trouble with and the error message you've encountered? That will surely help us provide an accurate solution to the concern that you're having.

You can click the Reply button below to add more details.

I'm looking forward to hearing from you soon! Take care and have a wonderful day!

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