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dan-garza
March 2, 2021
Question

Something’s not quite right Unexpected problem : -1

  • March 2, 2021
  • 3 replies
  • 0 views
Something’s not quite right Unexpected problem : -1

3 replies

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Charies_M
March 2, 2021

Let's get rid of the error you're getting, dan-garza.

 

The error you're getting is often caused by a browser issue. To fix this, access your account via a private browser (incognito). This doesn't store data in the cache, reason why it's the best place to isolate browser issues.

 

Refer to the keyboard shortcuts below:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + P

If it works, please clear the cache on your browser to delete some outdated files. Otherwise, you can try using other supported browsers to be thorough.

 

You might also want to visit our easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:
 

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

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Charies_M
March 3, 2021

Hi, dan-garza.

 

Hope you’re doing great. I wanted to see how everything is going about the error "Something's not quite right. Unexpected problem. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.


Looking forward to your reply. Have a pleasant day ahead!

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BrianCypress
January 10, 2022

Hi There, we recently moved to QuickBooks Online Advanced to take advantage of the Bulk editing of invoiced. Unfortunately, this feature doesn't work. 

I follow the steps to get to the bulk edit page (located @ https://app.qbo.intuit.com/app/batch/invoices/modify) and the message at the top of the screen says; "Something's not quite right" which prevents me from moving forward. Screenshot is enclosed.

I've cleared the cookie and cache, etc. That didn't work. I've spent hours on the phone with Support and they haven't found a solution. They said that they are "escalating this to an engineer and that it would likely take >90 days to get a callback." :-O

Has anyone else seen this issue and resolved it? 

Thank you, 

Brian

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Catherine_B
January 10, 2022

Hello there, Brian.

 

I can help you troubleshoot the error you're currently prompted when using our new feature. There are a few possible reasons why you're seeing the error message. One can be a browser-related issue which was shared by Charies_M. You can follow the troubleshooting steps if you haven't yet. 

 

Another might be you have multiple line items on your invoices, line items such as bundle. For now the feature is still progressing in supporting batch editing on invoices that have discounts, attachments, price rules, and multi-currency. Since these fields are not supported yet. 

 

If you don't have these fields and line items on your invoices and still getting the same error, I suggest reaching out to our Phone Support Team. There can still be specification we can modify that can help your convenience. 

 

Here are a few links that you can check out to help you manage your invoices:

 

Feel free to visit us again and post some more of your concerns. We're always delighted to be of your service. 

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BrianCypress
February 10, 2022

Hi @dan-garza , did you ever get this resolved ? I've been trying to work through support for the last 2 months but they can't figure it out. 

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