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A
arkvalleyinfo
February 6, 2019
Question

Something's not quite rightSelect at least one way to get paid. Why am i getting this now?

  • February 6, 2019
  • 7 replies
  • 0 views
Original commenter did not share additional details

    7 replies

    MichaelDL
    MichaelDL
    February 6, 2019

    I'll help you get to the bottom of this error message right away, @arkvalleyinfo.

     

    Can you clarify for me what you're trying to do in QuickBooks when you receive the error? Any additional information or screenshots you can provide me will help to ensure a timely solution.

     

    Please know I'm always available here to lend a helping hand. Thanks for reaching out, I'll keep an eye out for your reply.

      P
      PML1
      April 26, 2019

      Suddenly getting the same error when I go to send an invoice.

      AlexV
      AlexV
      April 26, 2019

      I can help you in creating and sending an invoice, PML1.

       

      Currently, we don't have any issue or investigation on creating and sending an invoice. We can perform basic troubleshooting steps to check if this is a browser related issue. To start with, open a private browser and process the invoice from there. It will not save browsing history and cache. If it works fine, go back to the regular browser and clear the cache. Too much cache can cause unusual browser behavior.

       

      Also, you can use a different supported browser like Google Chrome, Internet Explorer, and Mozilla Firefox.

       

      Get back to me any time if you have any more questions I can help.

      C
      chloejanecreative
      May 3, 2019

      Just wanted to touch base and say I'm having the same issue: will go through the steps above now.

      J
      joelle1110
      May 3, 2019

      I switched browsers and the problem went away as well.

      L
      LorraineH
      May 4, 2019

      I'm getting the same problem - never been an issue before.  Was working fine a month ago.  Am using google chrome.

      SophiaAnnL
      SophiaAnnL
      May 4, 2019

      I'd like to know how you got this error message, LorraineH.

       

      Can you tell me what you were doing in QBO prior to getting this message? I've tried accessing my QBO account on different browsers and they all work just fine. If you haven't followed the browser troubleshooting steps shared by my colleague @AlexV above, I'd suggest giving them a try. Other users have reported that clearing the cache worked.

       

      If you're still getting the same issue, it would be best to call us. We can do more solutions to rule out the issue and get you back on track.

       

      To get our contact number, click the Help icon in the upper right-hand corner. From there, click the Contact Us link and enter your concern in the description box.

       

      I'll be around if you need anything else.

      T
      Travis23
      September 5, 2019

      I too am getting this error message.  It comes when trying to save an invoice only in the Quickbooks Online Desktop App (Win 10 Pro) .  If I haven't had the invoice open long, the "Online Payments" section at the top does not load with the rest of the page.  It takes up to a full two minutes occasionally.  Once that section loads, I can save the invoice normally.

      Angelyn_T
      Angelyn_T
      September 5, 2019

      Hello, @Travis23.

       

      I'll help ensure you'll be able to work with your invoices seamlessly.

       

      This error is usually caused by a system delay in QuickBooks Online (QBO) to recognize the recent update. I'm here to share some troubleshooting steps to fix the issue.

       

      First is to refresh or clear your QBO app.

       

      1. Click Help on the navigation bar at the top.
      2. Select Reset App Data.
      3. Allow a moment for the process to complete, and then close the app.
      4. Be sure to right-click the app and Run as Administrator when re-opening.

      If you're getting the same experience, I suggest uninstalling and reinstalling the application.

       

      For further guidance, you may check this article: QuickBooks App for Windows and Mac: General support.

       

      I'm also attaching this article in case you have any other QuickBooks concerns in the future: Help articles for QuickBooks Online.

       

      Keep posted if you have any other QuickBooks or invoices questions. I'll be always here to help!

      E
      Erika Du Maresq
      December 31, 2019

      Never saw this before and today it has popped up three times when i am sending out invoices but only for 3 of 6 invoices i have done so far

       

      Jen_D
      Jen_D
      December 31, 2019

      I appreciate you taking the time to bring this recurring error to our attention, @Erika Du Maresq,

       

      Unexpected behaviors in QuickBooks Online can be brought about by problems in the web pages. Have you tried opening your account in private browsing and see if it's still showing the same behavior?

       

      This method prevents cookies from being stored on your computer, making it a great place to identify browser problems.

       

      Use any of these keyboard shortcuts depending on the browser you're using:

       

      Google Chrome: press Ctrl + Shift + N  
      Mozilla Firefox: press Ctrl + Shift + P
      Internet Explorer: press Ctrl + Shift + P
      Safari: press Command + Shift + N

       

      If it works, clear the browser's cache. This removes the history or log files so you can start with a clean slate.

       

      However, if you already tried this and still getting the same odd behavior when cutting checks, I highly recommend contacting our Support Team. You can report the problem to our representatives so they create an investigation under your account. Our engineers can run some diagnostics to fix the problem as soon as possible.

       

      Here's how to get Support:

       

      1. Click the (?) Help menu at the top right section of your QBO Dashboard.
      2. Tap the Contact us button.

       

      Let me know the result once you've tried the steps. I want to make sure you're able to work with QuickBooks without any issues. If this requires additional help, let me know by clicking the Reply button below. I'd be happy to help at any time. Have a lovely week ahead!

      P
      patrick167
      January 4, 2020

      CLEAR CACHE AND COOKIES FROM YOUR WEB BROWSER AND IT SHOULD WORK.  WORKED FOR ME ON MY MAC USING SAFARI.

       

       

      D
      drewgens
      September 6, 2023

      I am now getting this message out of the blue. I cleared cookies and cache, no change. I tried new browser as well. I also checked my merchant account and it looks normal. What am i supposed to do?

      Angelyn_T
      Angelyn_T
      September 6, 2023

      I appreciate your proactive efforts in troubleshooting this issue, Drewgens. I'd be delighted to guide you to the appropriate department to review this error message securely.

       

       It's great that you've cleared your browser's cache and tried a new browser to narrow down the result. Since you're getting the same message despite having normal records from your Merchant Account, I recommend contacting our Merchant Services Team for further assistance. From there, they can conduct a thorough investigation and expedite a resolution for this concern.

       

      Once everything works well, you're ready to manage your merchant entries as usual. 

       

      If you require additional guidance on tracking electronic customer payments for online invoices and in-person sales in the future, use this article as your reference: Take and process payments in QuickBooks Online with QuickBooks Payments.

       

      Additionally, you can gain more insights and efficiently monitor your customer payments from this article: Find out when QuickBooks Payments deposits customer payments.

       

      Please let me know in the comment section below if you have other questions about the error message you're getting while working with your Merchant transactions. I'm readily available to provide further assistance at your convenience. Have a good one!

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