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A
Andyk71258
October 5, 2022
Question

" Something's not right. We're unable to complete your request at the moment, try again later"

  • October 5, 2022
  • 2 replies
  • 0 views

I keep getting the message " Something's not right. We're unable to complete your request at the moment, try again later" when opening the accounting center. I tried again later but still no luck I ran all the QB Tool hub diagnostics and still no luck please help!

2 replies

A
Archie_B
October 5, 2022

Thank you for reaching us, Andyk71258.

 

Let me help and make sure that you have uninterrupted access to the Accounting Center in QuickBooks Desktop.

 

Let's start by resetting the updates to keep your software up to date and to fix common QuickBooks Desktop issues.

 

Here's how:

 

  1. Open QuickBooks Desktop. 
  2. Go to the Help menu, then Update QuickBooks Desktop.
  3. Click the Update Now tab, then tick the Reset Update checkbox.
  4. Select Get Updates. When the download is complete, close and reopen QuickBooks Desktop.
  5. Go to the Help menu, then select Update QuickBooks Desktop.
  6. Choose the Overview tab, then hit Update Now.

 

Once done, make sure to close out QuickBooks Desktop and reopen it as administrator. To do this, simply click on the Windows start menu, search for QuickBooks Desktop, right-click and select Run as Administrator. This will allow the most recent updates to be installed properly with administrative permissions.

 

If the issue persists, you can check out this article and learn how to manually configure your firewall and internet security settings: Set up firewall and security settings for QuickBooks Desktop.

 

Let me know how this goes by leaving a comment below. I'll be here to check on your response. Take care and enjoy your day.

G
Get r done
June 8, 2023

We have been receiving the same error, this started occurring after an update that was completed ~ May 15, 2023.  We have been unable to receive payments in 2022 NFT Premier Plus QB Desktop (that is hosted by QB) , we click Receive Payments in QB and are kicked out of QBD.  Any instructions are appreciated!  I tried the instructions above but was kicked out of QB on step, Go to the Help menu, then Update QuickBooks Desktop.

 

Thanks, Jim 

AlcaeusF
AlcaeusF
June 8, 2023

Hi Jim,

 

I appreciate you sharing details about your product and the steps you've performed to resolve the issue. I can help you fix the error when receiving payments in QuickBooks Desktop.

 

Since QuickBooks isn't allowing you to update the release, let's proceed with running the Verify Data and Verify Rebuild tools. These features in QuickBooks will help self-identify data issues within a company file and self-resolve them using Rebuild Data. 

 

To run Verify Data:

 

  1. Click the File tab at the top menu bar.
  2. Hover your cursor to Utilities.
  3. Select Verify Data.

 

Next, run the Rebuild Data option through these steps:

 

  1. Click the File tab at the top menu bar.
  2. Hover your cursor to Utilities.
  3. Select Verify Rebuild.

 

Once done, let's download and run the QuickBooks Desktop Tool Hub to fix common problems and errors. This add-on tool contains tools to resolve unusual behaviors like the one you're getting on your end:

 

Here's how:

 

  1. Close QuickBooks.
  2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub.
  3. Open the file.
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the QuickBooks Tool Hub icon.
  6. Run the diagnostic tool for program problems.

 

We also have a list of top data damage errors you might encounter in QuickBooks Desktop. For more information about the types of data damage as well as the list of errors, check out this article: Top data damage errors in QuickBooks Desktop.

 

You can get back anytime you need assistance with fixing errors affecting your navigation. The Community is always available in this public space. Have a great day.

J
jessgjessg
July 7, 2023

I am also getting the same message when opening the accountant's center on my client's file.  I have tried re-installing the updates and verifying the file.  Nothing has worked.  This is frustrating when trying to return your work back to your client.

L
LeizylM
July 7, 2023

I understand how you feel about getting the error message when opening the accountant's center on the client file in QuickBooks Desktop (QBDT), jessgjessg. 

 

I'm here to share additional steps in resolving the issue. Let's run the QuickBooks Desktop Toolhub and run the program diagnostic tool to resolve common issues. 

 

  1. Close QuickBooks.
  2. We recommend downloading the latest version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or Windows desktop). 
  3. Note: If you've already installed Tool Hub before, you can find out which version you have.
    1. Select the Home tab. 
    2. Select About/What's New to view the version.
  4. Open the file you downloaded (QuickBooksToolHub.exe).
  5. Follow the on-screen steps to install and agree to the terms and conditions.
  6. Double-click the icon on your Windows desktop to open the tool when the installation finishes hub.

 

For the complete process, check this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

However, if the issue persists, I suggest contacting our Customer Care Team. They have the tools to pull up your account in a secure environment and perform a screen-sharing session so they can take a closer look and come up with a fix.

 

If you have any other product concerns or questions about the QuickBooks Tool Hub, leave a comment below. I'm always here to help. Have a good one!

J
jessgjessg
July 28, 2023

I ended up converting my client's file to one year newer version on QuickBooks Enterprise (from 2022 to 2023) and it resolved the issue. It was just annoying.and time consuming.

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